Prudhvi Raj Penugula
Calgary,AB
Summary
Results-driven professional with a versatile skill set encompassing Administrative Assistant, Customer Service Representative, and Software Testing roles. Proven ability to streamline operations, enhance customer satisfaction, and ensure software quality through meticulous testing processes. Adept at multitasking in dynamic environments, with excellent communication and problem-solving skills. Known for consistently delivering high-quality results, meeting tight deadlines, and adapting to evolving business needs. Seeking a challenging position that leverages my diverse experience and allows me to contribute effectively to organizational success.
Overview
9
9
years of professional experience
Work History
Life Insurance Agent
American Income Life Insurance Company
05.2023 - 08.2023
- Maintained high standards of customer service by building relationships with clients.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Promoted products and services using upselling and other sales strategies.
- Analyzed customer needs to provide customized insurance solutions.
- Managed over 50 customer calls per day.
Senior Test Engineer
Sonata Software Limited
07.2020 - 10.2022
- Provided full SDLC support to clients from initial client interaction (Workshops, Kickoff meeting), requirements analysis through design, testing, implementation and integration.
- Performed daily Agile QA tasks such as test data set-up, setting up test environment, preparing test plan, doing peer review and executing test scripts within Scrum timelines.
- Defined and tracked test results, defect counts and performance discrepancies.
- Reviewed testing results and produced Daily status reports & Weekly status reports for developers.
- Collaborated with inter-departmental teams and subcontractors to verify accurate application of prescribed testing protocols.
- Completed regression tests of new software builds to assess performance and success of bug fixes.
- Experienced in automation test scripts using Cucumber-BDD/selenium and execution for smoke test, regression suite execution and in-sprint user stories for both UI Development projects.
- Experienced in executing and maintaining POM based Automation Framework for executing smoke test, regression suite execution and in-sprint user stories for UI Development projects.
- Contributed in increasing CSR by 15%.
- Wrote test case parameters, test scripts and automation guidelines
Senior System Analyst
TUI UK & Ireland
04.2017 - 06.2020
- Implemented complete software development lifecycle from requirement analysis to test planning, test case scripting and execution.
- Worked on providing test estimates to Scrum Master. Developed test plans, analyze, design test cases, execute them in BDD/Selenium/Manual and provide status updates to Scrum Master.
- Pioneered in Agile Methodology and participated in Sprint planning, Sprint Retrospective, Product Backlog Refinement and daily Scrum meetings.
- Attended 3-Amigos sessions along with BA, Developers and POs. (Product Owners) which was crucial part of BDD Implementation.
- Performed responsibilities of preparing system documents and analyzing functional and non-functional requirements.
- Involved in Production (Release Day & cutover) Testing.
- Performed quality audits of Requirements Traceability Matrix with respective to Manual and Automation scenarios
- Recommended test quality improvements and initiatives in account improvements
System Analyst
Sonata Software Limited
07.2014 - 03.2017
- Performed functionality and regression testing for Legacy platforms of TUI websites.
- Involved in daily agile meetings along with documenting test Scenarios, scripting test cases, executing them manually and also provide SIT testing, Regression Testing and provide SIT Sign-off.
- Performed Cross Browser and parallel testing to test applications are working as desired in different browsers and environments.
Education
Bachelor of Technology - Electrical And Computer Engineering
Amrita University
Coimbatore, India05-2014
Skills
- Good communication skills
- Expertise in MS Office
- Customer Relationship Management
- Insurance Policy Sales
- Product knowledge
- Customer Engagement
- Customer service
- Team Collaboration
Languages
English
Full Professional
Timeline
Life Insurance Agent
American Income Life Insurance Company
05.2023 - 08.2023
Senior Test Engineer
Sonata Software Limited
07.2020 - 10.2022
Senior System Analyst
TUI UK & Ireland
04.2017 - 06.2020
System Analyst
Sonata Software Limited
07.2014 - 03.2017
Bachelor of Technology - Electrical And Computer Engineering
Amrita University
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