PRUDENCE BUYI MZIMELA-BLANKSON
Vallejo,CA
Summary
A dedicated, hardworking and customer service-oriented Business graduate seeking employment in your company. Knowledgeable Desired Position with strong background in managing branch operations and ensuring consistent customer satisfaction. Demonstrated ability to lead teams effectively and implement strategic initiatives that enhance operational efficiency. Proven expertise in problem-solving and financial management. Experienced with managing branch operations and driving team performance to achieve business goals. Utilizes strategic planning and effective leadership to enhance operational efficiency. Track record of fostering strong client relationships and implementing successful financial strategies.
Overview
25
25
years of professional experience
Work History
Branch Manager
Poppy Bank
05.2025 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
- Spearheaded community outreach programs, reinforcing branch's commitment to social responsibility and building community ties.
- Increased customer satisfaction with personalized banking solutions, tailoring services to meet individual financial goals.
- Directed recruitment and onboarding efforts, assembling high-performing team committed to achieving branch objectives.
- Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
- Boosted branch revenue by strategically analyzing market trends and aligning financial products to customer needs.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
Financial Center Manager
Bank of America
10.2022 - 05.2025
- Assist in coaching new and existing associates on a daily basis
- Connect with other business partners to clients with different financial needs.
- Assist with handling client escalations
- Prepare the branch for audit and keeping up to date with monthly reports.
- Working with the recruiting team in conducting interviews for the new hires.
- Daily training, coaching associates in different positions on deepening relationship with both existing and new clients
Relationship Manager, Business Specialist
Bank of America
03.2022 - 10.2022
- Make outbound calls to both likely business owners
- Assist business owners with budgeting and maintaining cash flow for their business
- Assist both consumers and business owners with the short and long term financial goals.
- Connecting clients with my business partners to meet financial needs.
- Educating clients on technology available to make their banking convenient
Relationship Banker
Bank of America
09.2020 - 03.2022
- Worked at the teller line to process client’s transaction.
- Make outbound calls to clients, set up appointments and follow to deepen and strengthen relationship with current and prospective clients.
- Connect clients with other business partners to help meet the client’s financial needs.
Branch Supervisor Operations
Westamerica Bank
10.2018 - 09.2020
- Worked with the CSM to motivate, coach and lead, train and educate associates on deepening relationship with existing and new clients.
- Followed procedure to prevent risk.
- Worked with the CSM to prepare end of the month reports.
- Sat during interviews for the new hires, trained new hires.
Senior Teller
Westamerica Bank
06.2017 - 09.2018
- Promote sales of bank products and meeting set goals.
- At the direction of the CSM, I place outbound sales and service calls to prospective customers
- Meet established standards of accuracy and compliance while adhering to policies and procedures
- Adherence to control consciousness and procedures
- Follows branch security procedures in opening and closing as well as branch operations
- Under the direction of the CSM, provides support with daily operational tasks. Assigned tasks include processing branch capture, certifications, assisting with cash shipments as well as balancing the ATM and Vault.
- Meet the bank’s attendance guidelines and provide backup for new accounts desk while achieving the standard cross sell ratio.
- Account file maintenance
- Complete Currency Transaction Report in accordance with BSA Policy
- Monitor and communicate any potentially fraudulent activities to BSO or bank manager
- Provide banking services including accepting deposits, posting withdrawals, loan payments and other account transactions
- Perform relief for other branches as requested by the branch manager
Provider/Manager
Mountain View Care Home
09.2011 - 05.2017
- Managed all aspects of operating a busy adult care facility utilizing multitasking skills
- Performed basic accounting processes: purchases/payments bank deposits and payroll
- Recruited, background checks, onboard, and trained caregivers
- Strictly followed DHS protocols in medication administration
- Observed and anticipated customer needs and coordinated actions with family and medical staff to meet those needs
- Served as a point of contact for family members, state licensing personnel and providers
- Provided excellent customer service that is focused on high standards of customer satisfaction
- Budgeted for and provided financial oversight for the facility
- Developed ongoing new strategies to improve customer service
Cashier
Hyper Pharmaceuticals
06.2000 - 12.2005
- Greeted and interfaced with customers to facilitate medication transactions
- Cross-sold pharmaceutical products to prospective customers
- Processed checks and cash transactions for customers
- Balanced currency and checks and performed daily end of shift transactions
Education
Bachelor of Science - Business Management
University of South Africa
Kwazulu Natal05.2000
Skills
- Culturally competent with people from diverse backgrounds
- Good communicator, in person, email and over the phone
- Over ten years of customer assistance in the service industry
- Focused and goal-oriented
- Maintain clients’ confidential information
- Organizational skills with strong attention to detail
- Branch operations management
- Coaching and mentoring
- Cash handling
- Proficient in MS office
- Goals and performance
- Risk mitigation
Timeline
Branch Manager
Poppy Bank
05.2025 - Current
Financial Center Manager
Bank of America
10.2022 - 05.2025
Relationship Manager, Business Specialist
Bank of America
03.2022 - 10.2022
Relationship Banker
Bank of America
09.2020 - 03.2022
Branch Supervisor Operations
Westamerica Bank
10.2018 - 09.2020
Senior Teller
Westamerica Bank
06.2017 - 09.2018
Provider/Manager
Mountain View Care Home
09.2011 - 05.2017
Cashier
Hyper Pharmaceuticals
06.2000 - 12.2005
Bachelor of Science - Business Management
University of South Africa
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