Prosper Emerole
Belleville,ON
Summary
Enthusiastic IT professional currently pursuing a post graduate degree in cybersecurity.
Overview
5
5
years of professional experience
Work History
IT Assistant
Reputation Raise Limited
01.2022 - 07.2024
- Performing sophisticated scans for the purpose of ascertaining the technical weaknesses existing in the computer systems.
- Identifying efficient measures of sustaining network security at a constant rate.
- Performed root cause analysis on recurring issues, leading to long-term solutions that enhanced system stability.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Inspected equipment, assessed functionality, and optimized controls.
- Evaluated emerging technologies for potential implementation within the organization''s IT framework.
- Supported remote employees by troubleshooting connectivity issues and providing guidance on best practices for secure remote work environments.
- Optimized database performance through regular maintenance and fine-tuning of queries for faster results.
- Conducted regular backups of critical data, safeguarding against potential loss in case of system failure.
Data Analyst (Internship)
Brown Tech Limited
07.2021 - 12.2021
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Collaborated with IT to ensure data security measures were in place, safeguarding sensitive information.
- Supported marketing strategies by providing detailed customer segmentation analysis.
- Streamlined reporting processes, resulting in faster turnaround times for monthly performance reports.
Customer Service Manager
Domino's Pizza
04.2021 - 07.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Researched and corrected customer concerns to promote company loyalty.
- Kept accurate records to document customer service actions and discussions.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints by proactively identifying and addressing common issues.
Customer Service Representative
Burger King
01.2021 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
Virtual Executive Assistant
Rosefintech
04.2020 - 11.2020
- Liaised effectively between executives and other departments or external contacts for successful collaboration.
- Expedited resolution of issues arising from daily operational activities with prompt attention to detail.
- Maintained a professional online presence for executives by managing social media accounts and email correspondence.
- Managed sensitive information and maintained confidentiality by implementing secure filing systems.
- Handled confidential and sensitive information with discretion and tact.
- Answered high volume of phone calls and email inquiries.
- Used advanced software to prepare documents, reports, and presentations.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
Tutor
PrepClass
04.2019 - 12.2019
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Enhanced students'' understanding of subject matter by incorporating real-world examples into lessons.
- Enhanced students' understanding of complex mathematical concepts by developing and implementing diverse, interactive lesson plans.
- Administered standardized tests to assess student strengths and weaknesses.
Education
Diploma - Desktop Publishing
TechStudio
Lagos, NigeriaGraduate Certificate - Full Stack Web Development
TechStudio
Lagos, Nigeria09.2022
Bachelor of Science - Chemical Engineering
University of Lagos, Akoka, (UNILAG)
Lagos, Nigeria11.2016
Skills
- Remote Support
- IT Compliance
- Software Installation
- Operating System Configuration
- Helpdesk management
- Effective Communication
- Active Listening
- Team building
- Interpersonal Skills
- Customer Service
- Problem-solving abilities
- Data Entry
- Customer Relations
- Call center experience
- Complaint Handling
- Microsoft Excel
- Scheduling
- Microsoft Outlook
- Paperwork Processing
- Order Processing
- Administrative Support
- Microsoft Office Suite
Languages
English
Native or Bilingual
Timeline
IT Assistant
Reputation Raise Limited
01.2022 - 07.2024
Data Analyst (Internship)
Brown Tech Limited
07.2021 - 12.2021
Customer Service Manager
Domino's Pizza
04.2021 - 07.2021
Customer Service Representative
Burger King
01.2021 - 04.2021
Virtual Executive Assistant
Rosefintech
04.2020 - 11.2020
Tutor
PrepClass
04.2019 - 12.2019
Diploma - Desktop Publishing
TechStudio
Graduate Certificate - Full Stack Web Development
TechStudio
Bachelor of Science - Chemical Engineering
University of Lagos, Akoka, (UNILAG)
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