PRONOMI MAJUMDER
Surrey,BC
Summary
Dynamic and customer-focused Flight Attendant with a proven track record of delivering exceptional in-flight safety and premium service experiences. Skilled in diffusing high-pressure situations with professionalism and ease. Renowned for consistently exceeding customer expectations through best-in-class service, warmth, and attentiveness, ensuring a smooth and enjoyable journey for every passenger.
Overview
10
10
years of professional experience
Work History
SENIOR CABIN CREW
Indigo
New Delhi, Delhi
02.2016 - 12.2022
- Maintained high standards of customer service and safety during my tenure as an Indigo Airlines cabin crew
- Reassured and comforted passengers during turbulent flights and unavoidable delays.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.
- Maintained a high standard of cleanliness and personal appearance to promote a sense of professionalism and passenger confidence in the crew.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Resolved emergency-related problems, improved operations, and provided exceptional client support. Provided information about in-flight products. Received many appreciations for excellent service and exceptional customer delight experience.
- Cabin crew inflight safety and service Indigo Airlines
CUSTOMER SERVICE OFFICER
Indigo
New Delhi, Delhi
07.2014 - 02.2016
- Handling customers at ticketing, reservations, check-in counter and boarding gates at Kolkata airport and other operational duties of the airlines
- Provided basic technical support for clients on a wide range of Aviation products
- Conferred with customers about concerns with products or services to resolve problems and drive sales
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions
- Delivered superior client services, fostering strong rapport, retention and satisfaction
- Provided primary customer support to internal and external customers in a fast-paced environment
- Collected customer feedback and made process changes to exceed customer satisfaction
HUMAN RESOURCE COORDINATOR
Digital Network Appliances
Kolkata, West Bengal
05.2013 - 11.2013
- Administration, recruitment, induction and training related tasks
- Facilitated year-end reviews and team strength presentations with human resources partners
- Sent notices to employees and subcontractors regarding expiring documentation
- Supported human resources staff with new hire orientations and monthly departmental meetings
Education
Diploma -
Travel and Tourism
02.2014
Associate of Arts - English Literature
IGNOU
Kolkata07.2011
Higher Secondary -
GARHBETA HIGH SCHOOL
MIDNAPORE04.2002
Secondary Education -
UMADEVI GIRLS HIGH SCHOOL
MIDNAPORE04.2000
Skills
- MS Office suite
- Grooming
- Soft skill
- Safety
- Sales
- Cabin technologies
- Aircrew functions
- Crew safety
- Crew resource management
- Crew management
- Cabin safety proficiency
- Risk Analysis
- Customer Engagement
- Knowledge of product/service
- Time Management
- Negotiation
- Conflict Resolution
- Result Oriented
Languages
- English
- Bengali
- Hindi
Languages
English
Full Professional
Hindi
Professional
Bengali
Native/ Bilingual
Timeline
SENIOR CABIN CREW
Indigo
02.2016 - 12.2022
CUSTOMER SERVICE OFFICER
Indigo
07.2014 - 02.2016
HUMAN RESOURCE COORDINATOR
Digital Network Appliances
05.2013 - 11.2013
Diploma -
Travel and Tourism
Associate of Arts - English Literature
IGNOU
Higher Secondary -
GARHBETA HIGH SCHOOL
Secondary Education -
UMADEVI GIRLS HIGH SCHOOL
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