PRONAB PAUL
STUDENT.
Kamloops,BC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Crew Member
McDonald's
Kamloops, BC
04.2023 - Current
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas
- Prepared products following restaurant, health, and safety standards and procedures
- Became familiar with products to answer questions and make suggestions
- Worked well with teammates and accepted coaching from management team
- Prepared products following restaurant, health, and safety standards and procedures.
Insurance Customer Service Representative
IDBI Federal Life Insurance Co
Kolkata, India.
04.2018 - 01.2020
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Assessed customer needs and recommended suitable insurance policies.
- Set up customer payment plans to cover annual policies and renewals
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts
Education
Post-Baccaleurate Diploma - Marketing
Thompson River University
Kamloops, BC 09.2022 - Current
BBA - Marketing And Accounting
Maulana Abdul Kalam Azad University of Technology
Kolkata India. 08.2016 - 06.2020
Skills
Customer Service
Customer Service-Oriented
Retail Sales
Written and Oral Communication
Customer Service-Focused
Teamwork and Collaboration
Assisting Customers
Attention to Detail
Punctual and Reliable
Team Contribution
Data Entry
Microsoft Office Suite
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Crew Member
McDonald's
04.2023 - Current
Post-Baccaleurate Diploma - Marketing
Thompson River University
09.2022 - Current
Insurance Customer Service Representative
IDBI Federal Life Insurance Co
04.2018 - 01.2020
BBA - Marketing And Accounting
Maulana Abdul Kalam Azad University of Technology
08.2016 - 06.2020
Reading, travelling, hiking, listening to music.
I love reading motivational, autobiographical and some frictional books. I read business articles and journals in order to keep me updated with the latest business trends and business world. I follow cricket and soccer regularly. I love reading about technology and latest innovations. Recently I have read some really good books such as The Alchemist, Think Like A Monk, The Psychology of Money 'Timeless Lessons on Wealth, Greed, and Happiness". and currently I am reading Atomic Habits. In 2022 before moving to Canada I went on a solo travel to Dubai and Abu Dhabi for 4 days and three nights. The trip will be one of the most memorable trip of my life. Then after that I went on a solo trip to Bangkok. I am more of a solo traveler. I've been to many places in India from the East to North to South expect the west. I wasn't into hiking before I came to Canada but now I enjoy it and I have joined my university's hiking club and we go on regular hikes on every weekend.