PRONAB PAUL
STUDENT.
Kamloops,BC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Crew Member
McDonald's
Kamloops, BC
04.2023 - Current
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas
- Prepared products following restaurant, health, and safety standards and procedures
- Became familiar with products to answer questions and make suggestions
- Worked well with teammates and accepted coaching from management team
- Prepared products following restaurant, health, and safety standards and procedures.
Insurance Customer Service Representative
IDBI Federal Life Insurance Co
Kolkata, India.
04.2018 - 01.2020
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Assessed customer needs and recommended suitable insurance policies.
- Set up customer payment plans to cover annual policies and renewals
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts
Education
Post-Baccaleurate Diploma - Marketing
Thompson River University
Kamloops, BC 09.2022 - Current
BBA - Marketing And Accounting
Maulana Abdul Kalam Azad University of Technology
Kolkata India. 08.2016 - 06.2020
Skills
Customer Service
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Crew Member
McDonald's
04.2023 - Current
Post-Baccaleurate Diploma - Marketing
Thompson River University
09.2022 - Current
Insurance Customer Service Representative
IDBI Federal Life Insurance Co
04.2018 - 01.2020
BBA - Marketing And Accounting
Maulana Abdul Kalam Azad University of Technology
08.2016 - 06.2020
Reading, travelling, hiking, listening to music.
I love reading motivational, autobiographical and some frictional books. I read business articles and journals in order to keep me updated with the latest business trends and business world. I follow cricket and soccer regularly. I love reading about technology and latest innovations. Recently I have read some really good books such as The Alchemist, Think Like A Monk, The Psychology of Money 'Timeless Lessons on Wealth, Greed, and Happiness". and currently I am reading Atomic Habits. In 2022 before moving to Canada I went on a solo travel to Dubai and Abu Dhabi for 4 days and three nights. The trip will be one of the most memorable trip of my life. Then after that I went on a solo trip to Bangkok. I am more of a solo traveler. I've been to many places in India from the East to North to South expect the west. I wasn't into hiking before I came to Canada but now I enjoy it and I have joined my university's hiking club and we go on regular hikes on every weekend.
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