Promise Udeh Vincent
Cybersecurity
Fredericton,NB
Summary
WORK OBJECTIVE Highly organized and detail-oriented IT professional with extensive experience in coordinating technical operations and providing technical support. Seeking a challenging position as an IT professional to utilize my strong organizational and communicational skills to streamline IT processes and procedures tailored at efficient technological solution delivery. I am also versatile, very knowledgeable very fast learner and Team player. I do graphics design and web Development as well. Extensive experience providing technical support to end-users, including software and hardware troubleshooting, installation, and maintenance. Familiarity with remote support tools. Server Administration: Expertise in managing and maintaining servers, including Active Directory, domain controllers, file servers, web servers, and database servers. Virtualization: Proficient in deploying and managing virtual environments using VMware vSphere and Microsoft Hyper-V. Backup and Recovery: Skilled in implementing backup strategies, conducting data recovery, and ensuring data integrity. Security: Knowledge of security best practices, including antivirus, firewalls, intrusion detection/prevention systems, and vulnerability management. Scripting and Automation: Proficient in scripting languages such as PowerShell and Bash to automate tasks and streamline processes. Troubleshooting and Problem Solving: Strong analytical and problem-solving skills to diagnose and resolve complex technical issues efficiently. Communication and Collaboration: Excellent interpersonal skills to effectively communicate with users, team members, and stakeholders. Proven ability to work in cross-functional teams and adapt to diverse environments.
Overview
9
9
years of professional experience
Work History
Deskside Support Technician
Service New Brunswick
01.2024 - Current
- Technical Assistance: Providing hands-on technical support to end-users for hardware, software, and network-related issues
- This could include troubleshooting problems with computers, printers, peripherals, mobile devices, and other IT equipment
- Installation and Configuration: Assisting with the installation, configuration, and maintenance of hardware and software systems, this involves setting up new computers, installing operating systems and applications, and ensuring that all equipment is properly configured for use
- Inventory update: Ensuring that all equipment are serially recorded on the Assets or
- Record and inventory platform, with the end users information tagged on it
- User Training: Offering training and guidance to end-users on how to use various software applications and IT systems effectively, conducting one-on-one training sessions, group workshops, or creating training materials/documentation as needed
- Problem Resolution: Investigating and resolving technical issues reported by end- users in a timely and efficient manner
- This might involve diagnosing hardware or software problems, applying fixes or patches, and ensuring that systems are restored to proper working order
- Documentation and Reporting: Maintaining accurate records of all support activities, including logging support requests, documenting troubleshooting steps, and updating knowledge base articles
- Additionally, prepare reports on support metrics and performance as required
- Hardware Maintenance: Performing routine maintenance tasks on IT hardware, such as cleaning, updating drivers, and performing hardware upgrades as necessary to ensure optimal performance and reliability
- Customer Service: Providing excellent customer service and communication skills when interacting with end-users to ensure a positive support experience
- This includes being patient, empathetic, and responsive to users' needs and concerns
- Adherence to Policies and Procedures: Following established IT policies, procedures, and security protocols to ensure compliance with organizational standards and regulations.
Technical Support/Cust. Service Specialist
Deluxe Corporation Canada
06.2021 - 12.2021
- Identifies, investigates, and resolves users’ problems with computer software and hardware
- Fields advanced support via calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns
- Consults with users to determine steps and procedures taken to identify and resolve the problem
- Hands on support on main operating systems/versions such as Windows 8, windows Windows 11, MacOS
- Android and Apple mobile devices/models
- Applies knowledge of computer software, hardware, and procedures to solve problems
- Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions
- Collaborates with programmers to explain errors and/or recommend modifications in programs
- Arranges service by software or hardware vendors to repair or replace defective products
- Maintains knowledge of technology innovations and trends
- Managing PHP driven websites, APIs and applications
- Integration and management of all Payment platforms with APIs on all applications Work with internal departments to investigate and escalate technical issues as appropriate including Software products, Channel support and Network Operations
- Documenting and prioritizing trouble tickets and technical issues on customer accounts daily
- Ensuring cyber safety on all our medium of communication or platforms.
Assistant IT Coordinator
ReputaHost Technologies Nigeria
04.2015 - 01.2019
- Coordinated and managed IT projects, including system upgrades, software deployments, and network expansions, ensuring projects were completed within budget and timeline
- Provided technical support to end-users, diagnosing, and resolving hardware and software issues promptly, while maintaining a high level of customer satisfaction
- Managed the help desk, overseeing support ticketing system, assigning tasks to team members, and ensuring timely resolution of support requests
- Collaborated with cross-functional teams, including IT, operations, and management, to assess technology needs, develop IT strategies, and align IT initiatives with business objectives
- Conducted vendor evaluation and selection processes, negotiating contracts, and managing vendor relationships to ensure optimal service and cost-effective solutions
- Developed and implemented IT policies, procedures, and best practices to enhance operational efficiency, security, and compliance with regulatory requirements
- Maintained accurate inventory records of IT assets, including hardware, software licenses, and peripherals, and facilitated procurement and asset disposal processes
- Provided user training and created technical documentation to improve end-user proficiency and promote self-service troubleshooting
- Stayed up-to-date with emerging technologies and industry trends, evaluating their potential benefits and recommending appropriate solutions for organizational needs.
Education
PGD Info. Technology - Cybersecurity - undefined
New Brunswick Community College
2021
PGD - Information Technology
National Open University
2017
BSc. - Biochemistry
University of Nigeria
2012
Project Management Professional (PMP) Nigeria Dexter and Hero Consulting - undefined
2015
Diploma - Web Dev, PHP/MySQL
2013
PGD - Information Technology
2011
Web Page Authoring Nigeria - undefined
Sols
Diploma - Computer Engineering Nigeria
FBA Computer College
2007
Skills
- TECH SKILLS/TOOLS
- System Administration:
- Proficient in administering Windows, Linux, and Unix
- Operating systems Skilled in user management, system configuration, security
- Management, and performance optimization
- Network Administration: Strong knowledge of TCP/IP, DNS, DHCP, VPN, and other
- Network protocols Experienced in configuring and troubleshooting routers
- Switches, and firewalls
References
REFERENCES
Available on request
Work Preference
Work Type
Part TimeFull TimeContract WorkLocation Preference
RemoteOn-SiteHybridsoccer, Gym, Tennis, Reading and Learning
These are how i keep fit and healthy.
Timeline
Deskside Support Technician
Service New Brunswick
01.2024 - Current
Technical Support/Cust. Service Specialist
Deluxe Corporation Canada
06.2021 - 12.2021
Assistant IT Coordinator
ReputaHost Technologies Nigeria
04.2015 - 01.2019
PGD Info. Technology - Cybersecurity - undefined
New Brunswick Community College
PGD - Information Technology
National Open University
BSc. - Biochemistry
University of Nigeria
Project Management Professional (PMP) Nigeria Dexter and Hero Consulting - undefined
Diploma - Web Dev, PHP/MySQL
PGD - Information Technology
Web Page Authoring Nigeria - undefined
Sols
Diploma - Computer Engineering Nigeria
FBA Computer College
Similar Profiles
Erin ReidErin Reid
Customer Service Representative at Service New BrunswickCustomer Service Representative at Service New Brunswick
Logan MacNeilLogan MacNeil
Registration, Systems & Data Clerk at Service New BrunswickRegistration, Systems & Data Clerk at Service New Brunswick
James WangJames Wang
Program Analyst at Service New BrunswickProgram Analyst at Service New Brunswick
Robert BillardRobert Billard
Driver Examiner at Service New BrunswickDriver Examiner at Service New Brunswick
Ruthie HartlenRuthie Hartlen
Psychology Intern & Office Assistant at Campagnoni ~ Hartlen & Associates, Inc.Psychology Intern & Office Assistant at Campagnoni ~ Hartlen & Associates, Inc.