Promise Ndubuisi
Cashier/Customer Sales Associate
Scarborough,Ontario
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Customer Service Representative
NEWEDGE FINANCE LIMITED
Lagos, NIGERIA
08.2021 - 01.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Efficient and effective handling of transactions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Service Executive
JEWMAZ NIGERIA LIMITED
Lagos, NIGERIA
07.2020 - 07.2021
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Described product and service details to customers to provide information on benefits and advantages.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Persuaded customers to sign up for customer loyalty program to generate additional company revenue.
Procurement Officer
FINPACT CONSULTING
Abuja, NIGERIA
07.2019 - 06.2020
- Built relationships with vendors to negotiate ideal terms for purchases.
- Input, analyzed and reported on data covering all aspects of procurement operations.
- Set up and negotiated contracts to obtain favorable pricing and delivery structures.
- Maintained current understanding of pricing structures, market conditions and trends in industry.
- Maintained up-to-date database of suppliers, vendors and contracts to support accurate recordkeeping.
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
Education
Bachelor of Arts - Human Resource Management
University For Development Studies
Ghana 10.2013 - 11.2017
Skills
Complaint resolution
Certification
Standard First Aid and CPR Level C, Canadian Red Cross
Timeline
FORKLIFT OPERATION (Counter Balance), WORKSAFE Training Inc.
04-2023
Worker Health & Safety Awareness in 4 Steps, Ministry of Labor, Training and Skills Development
03-2023
Standard First Aid and CPR Level C, Canadian Red Cross
02-2023
Customer Service Representative
NEWEDGE FINANCE LIMITED
08.2021 - 01.2023
Customer Service Executive
JEWMAZ NIGERIA LIMITED
07.2020 - 07.2021
Procurement Officer
FINPACT CONSULTING
07.2019 - 06.2020
Customer Service Relations, Dexter & Heroes Consulting
04-2019
Bachelor of Arts - Human Resource Management
University For Development Studies
10.2013 - 11.2017
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