Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Promise Ndubuisi

Promise Ndubuisi

Cashier/Customer Sales Associate
Scarborough,Ontario

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience
4
4
years of post-secondary education
4
4
Certifications

Work History

Customer Service Representative

NEWEDGE FINANCE LIMITED
Lagos, NIGERIA
08.2021 - 01.2023
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Efficient and effective handling of transactions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Customer Service Executive

JEWMAZ NIGERIA LIMITED
Lagos, NIGERIA
07.2020 - 07.2021
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
  • Developed working relationships with internal and external customers while assisting with account management duties.
  • Persuaded customers to sign up for customer loyalty program to generate additional company revenue.

Procurement Officer

FINPACT CONSULTING
Abuja, NIGERIA
07.2019 - 06.2020
  • Built relationships with vendors to negotiate ideal terms for purchases.
  • Input, analyzed and reported on data covering all aspects of procurement operations.
  • Set up and negotiated contracts to obtain favorable pricing and delivery structures.
  • Maintained current understanding of pricing structures, market conditions and trends in industry.
  • Maintained up-to-date database of suppliers, vendors and contracts to support accurate recordkeeping.
  • Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.

Education

Bachelor of Arts - Human Resource Management

University For Development Studies
Ghana
10.2013 - 11.2017

Skills

    Complaint resolution

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Certification

Standard First Aid and CPR Level C, Canadian Red Cross

Timeline

FORKLIFT OPERATION (Counter Balance), WORKSAFE Training Inc.

04-2023

Worker Health & Safety Awareness in 4 Steps, Ministry of Labor, Training and Skills Development

03-2023

Standard First Aid and CPR Level C, Canadian Red Cross

02-2023

Customer Service Representative

NEWEDGE FINANCE LIMITED
08.2021 - 01.2023

Customer Service Executive

JEWMAZ NIGERIA LIMITED
07.2020 - 07.2021

Procurement Officer

FINPACT CONSULTING
07.2019 - 06.2020

Customer Service Relations, Dexter & Heroes Consulting

04-2019

Bachelor of Arts - Human Resource Management

University For Development Studies
10.2013 - 11.2017

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Promise NdubuisiCashier/Customer Sales Associate