Promise Bassey
Coquitlam,BC
Summary
I have a proven track record at BSL Security Services and CMI concierge security services, and others, I bring a strong blend of ID verification and exceptional customer service skills. Leveraging emergency response expertise and a collaborative approach, I've enhanced team efficiency and guest safety, ready to apply these achievements to advance at CSIS property security. Interpersonal, client service, communication, teamwork and behavioral flexibility skills are important skills which will are efficient and effective when performing daily activities and when interacting with people. Experience gotten from volunteering and security work fosters a blend of vigilant perimeter security and empathetic guest interaction, enhancing team efficiency and client trust. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level regional protective services officer position. Ready to help the team achieve organizational goals. I am a visible minority.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Event Security Guard
BSL Security Services
11.2019 - 08.2024
- I worked part time at BSL security, i maintained a safe environment for more than five staffs, guests and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Conducted safety audits, identifying and mitigating potential hazards to prevent accidents.
- Customer service skill and observation skill gotten from this job will make monitoring and responding to emergency/safety situations much easier, fast and better at CSIS. i will use these skill at CSIS property effectively and efficiently so as to ensure the safety of the facility, lives and property by maintaining an acceptable level of control, order and safety.
- Customer service skills gotten from this job will enable the conducting of random security searches and the reporting of anomalies more secure, easier and better, avoiding irrelevant errors
Concierge/Security Guard
CMI Concierge & Security Inc
08.2022 - 08.2023
- I have a proven track record of providing exceptional customer service. I am an expert at resolving conflicts and addressing customer concerns in a timely and professional manner. I have a knack for anticipating guest needs and providing them with the information they need to make their stay enjoyable.
- Assisted guests with special needs or\\\ requests, demonstrating empathy and understanding in every interaction.
- I remedied issues quickly and effectively through resolution of conflict, active listening, and by using dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Stored and recorded lost and found items, reuniting guests with their belongings and fostering trust.
- Monitored, administered and managed activities related to access controls for visitors, guest and residents of the residential building protected. These experience will help me monitor and administer activities in support of access controls within CSIS property.
- These job experience will enable me to be more diligent when protecting CSIS Property and the personal property of employees and visitor that come to the establishment, by conducting security and safety patrols.
- These job experience will enable me to respond to internal and public telephone lines more effectively and efficiently, respond to the queries of the National service Call Center and maintain call logs both international and local better when on the job at CSIS.
- Assisted guests with special needs or requests, which helped me demonstrating and build up empathy and understanding in every interaction.
Security Guard/Security Supervisor
Allied Universal Security Services
04.2018 - 03.2020
- I worked both fulltime and part time at Allied universal security, i responded quickly to emergency situations to assess and deflect issues.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Assisted in developing comprehensive security plans for special events and occasions.
- Improved team response times with thorough training on emergency procedures.
- Enhanced team morale and cohesiveness with regular training sessions on security best practices.
- These job experience enabled me to gain leadership, interpersonal communication and conflict resolution skills that would help me throughout my employment at CSIS, to understand people, predicaments and situations better, which will result in effective problem solving, trust and cooperation within the CSIS establishment.
- I answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Event Security Guard
Contemporary Security Canada
04.2017 - 11.2019
- I worked part time at CSC security, i monitored crowd behavior to prevent altercations, intervening when necessary to maintain a peaceful atmosphere.
- Enhanced event safety by conducting thorough pre-event security assessments and identifying potential risks.
- Permitted entry with escort for approved persons into secure locations.
- Completed grounds patrols to spot and investigate concerns.
- Supported successful events by collaborating closely with other team members to address all aspects of security management efficiently.
- These job experience enabled me to understand the importance of teamwork and cooperation which is what i will bring to the workplace.
- These job experience will enable me to cooperate with team members more efficiently and effectively. It will help me have the skills of leadership and empathy when training and mentoring new officers to the team.
Security/Service Valet
Dark Knight Security Services
07.2018 - 08.2018
- I worked part time/casual at dark knight security, i elevated guest satisfaction by addressing inquiries or concerns with prompt attention and courteous demeanor.
- Collaborated with fellow valets to optimize workflow, enhancing overall efficiency and productivity.
- Boosted team morale through active participation in regular meetings, contributing constructive feedback, and supporting coworkers in daily tasks.
- These job experience enabled me to be customer service oriented. This customer service skills will enable me to be able to communicate with guests, visitors and workers at CSIS property more fluently, audibly and efficiently.
Education
Bachelor's in Law Enforcement Studies - Law Enforcement Studies
Justice Institute of British Columbia
New Westminster, BC08.2024
No Degree - Diploma in Law Enforcement Studies
Justice Institute of British Columbia
New Westminster, BC07.2022
Skills
- ID Verification
- Perimeter security
- Emergency Response and procedures skills
- Observation skills
- Public Safety skills
- Customer service skills
- Interpersonal skills
- Reliability
- Team-worker/ player
Languages
English
Native or Bilingual
French
Elementary
Certification
Security Guard License - 02/2023 - 05/2025
Standard First Aid Level C CPR and AED - 01/2022 - 01/2025
Note:
Working towards getting my possession and acquisition (PAL) license
Timeline
Concierge/Security Guard
CMI Concierge & Security Inc
08.2022 - 08.2023
Event Security Guard
BSL Security Services
11.2019 - 08.2024
Security/Service Valet
Dark Knight Security Services
07.2018 - 08.2018
Security Guard/Security Supervisor
Allied Universal Security Services
04.2018 - 03.2020
Event Security Guard
Contemporary Security Canada
04.2017 - 11.2019
Bachelor's in Law Enforcement Studies - Law Enforcement Studies
Justice Institute of British Columbia
No Degree - Diploma in Law Enforcement Studies
Justice Institute of British Columbia
Security Guard License - 02/2023 - 05/2025
Standard First Aid Level C CPR and AED - 01/2022 - 01/2025
Note:
Working towards getting my possession and acquisition (PAL) license
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