Promila Lobo
Customer Service Associate
Thorold,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Private Elderly Caregiver
Mr. Fred
Oakville, ON
06.2015 - 07.2018
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with daily living activities, running errands and household chores.
- Monitored clients' overall health and well-being and noted significant changes.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Provided safe mobility support to help patients move around personal and public spaces.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Maintained entire family's schedule and organized events.
Customer Service Representative
A & W Restaurant
Oakville, ON
01.2016 - 11.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
Housekeeping Attendant
Mr & Mrs. Thurston
Mississauga, ON
11.2014 - 05.2015
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Sanitized all kitchen surfaces, wiped down cabinets and swept and mopped floors
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets and upholstered furniture.
- Placed orders for new inventory to guarantee availability of adequate cleaning supplies.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Secretary's Assistant
Tata Consultancy
Gurgaon, India
03.2005 - 08.2008
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Produced highly accurate internal and external letters and memoranda.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Enhanced projects with efficient schedules, coordinated related documents and organized resources to support unique demands.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
Editorial Coordinator /Office Administrative Assistant
Catholic Bishop Conference of India
New Delhi, India
04.2003 - 02.2005
- Proofread, edited, and evaluated final copy to verify content aligned with established guidelines.
- Conducted editorial meetings with staff members to collaborate and review proposed publication suggestions.
- Delegated and tracked each staff member's assignments and deadlines.
- Worked with graphic artists, post-production team members and other specialists to produce captivating and successful content.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Education
GED -
IGNOU
Delhi, India06.2000
Skills
- Customer Retention Strategies
- Customer Data Confidentiality
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Calm and Professional Under Pressure
- Administrative and Office Support
- Computer Proficiency
- Solving Customer Concerns
- Answering Emails
- Call Volume and Quality Metrics
Timeline
Customer Service Representative
A & W Restaurant
01.2016 - 11.2016
Private Elderly Caregiver
Mr. Fred
06.2015 - 07.2018
Housekeeping Attendant
Mr & Mrs. Thurston
11.2014 - 05.2015
Secretary's Assistant
Tata Consultancy
03.2005 - 08.2008
Editorial Coordinator /Office Administrative Assistant
Catholic Bishop Conference of India
04.2003 - 02.2005
GED -
IGNOU
Similar Profiles
NOAH ATIMBEYNOAH ATIMBEY
Computer Technician at MR FRED ADJEI MANUComputer Technician at MR FRED ADJEI MANU
Sisa UzendoskiSisa Uzendoski
Shadowing at Fred & Pamela Buffett Cancer CenterShadowing at Fred & Pamela Buffett Cancer Center
Corey MorrisCorey Morris
CNC Machinist at Fred D Pfening Co.CNC Machinist at Fred D Pfening Co.