Prohor Das
Toronto,Canada
Summary
Considered hardworking, ethical and detail-oriented. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. To be efficient and successful in work and build up strong career in the respective field, to obtain a position where I could utilize my skills. Want to work in favorable environment, in a suitable organization and ready to encounter challenges.
Overview
8
8
years of professional experience
Work History
Coordinating Manager
Ambrosia Food Factory
01.2023 - 02.2024
- Led a team of servers, kitchen staff, and other restaurant employees, providing direction, training, and ongoing support to ensure high performance and customer satisfaction.
- Coordinated daily restaurant operations, including scheduling, inventory management, and vendor relations, to ensure smooth and efficient service delivery.
- Monitored and optimized workflow processes, reducing wait times and enhancing the overall guest experience while maintaining operational standards.
- Oversaw customer service standards, ensuring all guests received a high level of care, attention, and personalized service throughout their dining experience.
- Managed the restaurant’s budget, including forecasting, expense tracking, and financial reporting, ensuring profitability and cost-effectiveness.
- Supervised the cash handling process, including daily reconciliations, deposit preparation, and auditing, maintaining financial accuracy and accountability.
Server
Royal Chef Restaurant
06.2021 - 07.2022
- Provided exceptional customer service by greeting guests, taking accurate orders, and addressing any special requests or dietary restrictions.
- Resolved guest complaints or issues with a professional and courteous attitude, ensuring customer satisfaction and repeat business.
- Efficiently managed multiple tables, accurately recording orders and ensuring proper coordination with kitchen staff for timely and accurate order delivery.
- Collaborated closely with kitchen staff, bartenders, and other team members to ensure seamless service and a cohesive dining experience for all guests.
- Participated in daily pre-shift meetings to discuss menu changes, special events, and any specific guest requirements or concerns.
Server
Hotel Star Pacific
01.2016 - 05.2018
- Assisted senior waitstaff in taking orders, serving food, and clearing tables during busy dining hours
- Provided attentive and friendly service to guests, ensuring their dining experience exceeded expectation
- Kept kitchen areas neat and clean by removing trash and organizing supplies
- Handled cash and coordinated properly with cashier
- Managed large volumes of customers during peak hours, maintaining professionalism and composure
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas
Education
Bachelor in Business Administration - Human Resource Management
Royal University of Dhaka
Dhaka01.2022
Higher Secondary Certificate - Business Studies
Jalalabad Cantonment Public School and College
Sylhet06.2018
Skills
- Good Communication skill
- Teamwork
- Office Application: Microsoft Office and Google Workspace
- Internet Surfing and Emailing
- Sales management
- Cash Management
- Adaptability and Flexibility
- Time Management
- Attention to Details
- Team Collaboration
Languages
English
Full Professional
Timeline
Coordinating Manager
Ambrosia Food Factory
01.2023 - 02.2024
Server
Royal Chef Restaurant
06.2021 - 07.2022
Server
Hotel Star Pacific
01.2016 - 05.2018
Bachelor in Business Administration - Human Resource Management
Royal University of Dhaka
Higher Secondary Certificate - Business Studies
Jalalabad Cantonment Public School and College
Similar Profiles
Mariam NamutebiMariam Namutebi
Barista and Waitress at Balkan Food FactoryBarista and Waitress at Balkan Food Factory
Vishal VishalVishal Vishal
Packing worker at Food FactoryPacking worker at Food Factory
Moosa Shakir Kalavan KadavathMoosa Shakir Kalavan Kadavath
Chief Accountant at Al Sael Food Products FactoryChief Accountant at Al Sael Food Products Factory