Michelle Mardus
North Bay
Summary
Dynamic and dedicated professional with experience in safety, security and law enforcement. Dedicated to my career with proven ability to communicate and problem-solve effectively. Recognized for maintaining a positive attitude and respectful in communication. Prideful of my work, diligent, attentive and committed to enhancing safety and security in Canada.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Correctional Officer
Ministry of the Solicitor General
05.2024 - Current
- Maintained detailed records of inmate behavior and activity, contributing to facility security.
- Mitigated potential security breaches with vigilant contraband detection practices.
- Enforced rules and regulations to maintain order among inmates.
- Conducted security checks of inmates and living areas.
- Responded to emergency situations and de-escalated hostile confrontations.
- Prepared concise, accurate reports to document incidents and violations.
- Observed and documented inmate behavior and activities in logbooks.
- Investigated and responded to incidents of inmate misconduct.
- Built rapport with staff and residents to maintain safety and security within the institution.
- Interviewed inmates to obtain information and evidence.
- Coordinated with other law enforcement personnel to exchange information.
- Conducted tours to observe and monitor inmate behavior
Security Officer
Cascsdes Casino
03.2022 - 09.2024
- Patrolled and monitored premises.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reported suspicious activities and persons to law enforcement.
- Coordinated with onsite Ontario Provincial Police to prevent illegal activity.
- Monitored and authorized entrance and departure of armored vehicles for cash pick-up and drop-off.
- Improved overall security by monitoring surveillance systems.
- Monitored facial recognition surveillance system to prevent unauthorized entry.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Wrote detailed reports of all security breaches and investigations.
Arborist Assistant
BNL Trees & Landscaping
05.2021 - 07.2022
- Maintained and operated wood chipper, chainsaws and ropes safely to minimize accidents and keep equipment properly functioning.
- Used ladders, ropes, harnesses and other protective equipment to climb trees and to identify arboricultural pathology concerns.
- Serviced machinery according to consistent mechanical knowledge.
- Assisted in emergency response situations after severe weather events, prioritizing safety while helping restore affected properties quickly.
- Efficiently performed routine equipment maintenance, contributing to a reduction in unexpected breakdowns during jobs.
- Coordinated effectively with team members on complex projects requiring extensive planning and teamwork among crew members.
- Maintained work vehicles and equipment.
Laborer
Paul Davis of Sudbury Manitoulin
04.2021 - 06.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
- Drove company vehicles to and from job sites.
Gas Station Attendant
Chester's Gas Bar
07.2018 - 04.2021
- Pumped gas for guests and took payment.
- Completed daily paperwork accurately, streamlining administrative processes for management review.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
- Inspected fuel pumps and fuel tanks for proper operations and safety.
- Monitored surveillance equipment to reduce instances of theft and ensure safety.
Telephone Interviewer
Statistics Canada
10.2016 - 02.2018
- Gathered data and insights from participants during telephone interviews.
- Maintained a comprehensive understanding of company policies, procedures, and guidelines related to telephone interviewing processes.
- Documented records of calls and collected sensitive information.
- Developed strong rapport with interviewees, resulting in more detailed and accurate survey responses.
- Maintained a professional demeanor during challenging calls, de-escalating situations and preserving relationships with potential respondents.
- Conducted extensive background research on assigned topics prior to initiating calls, enabling knowledgeable discussions that elicited valuable insights from participants.
- Handled sensitive information with discretion, adhering to confidentiality requirements and protecting respondent privacy.
- Conducted extensive internet tracing research to locate participants' contact information for mandatory surveys.
- Used interviewing techniques to effectively gather accurate information.
Customer Service Representative
Royal Ontario Museum
12.2011 - 08.2016
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Participated in training programs to enhance product knowledge and customer service skills.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Cash handling and balancing.
- Coordinated with security to deliver a safe and enjoyable environment for customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Organized school group entry and group programming.
Education
Bachelor of Arts - Criminal Justice
Ryerson University
TorontoBachelor of Arts - Criminal Justice
Nipissing University
North BayHigh School Diploma -
Humberside Collegiate Institute
Toronto, ON06-2012
Skills
- Emergency response
- Policy enforcement
- Safety and security enforcement
- Self-defense tactics
- Observation
- Surveillance
- Contraband seizure
- Stress tolerance
- Building and maintaining rapport and relationships
- Search procedures
- Physical fitness
- Continuing education
- Problem solving
- Adaptability
- Networking
- Ethical standards of conduct
- Teamwork
- Good judgement
- Communication
- Organization
- Active listening
Languages
English
Full Professional
French
Full Professional
Certification
- Full G Ontario Driver's License (10+ years of driving exprience)
- Ontario Pleasure craft License
- Possession Acquisition License
- Certified in defense tactics and Use of Force
- First Aid Training
- Health & Safety
- Brazilian Jiu Jitsu training
- Fitness Pin Test for Correctional Officers (2024)
Timeline
Correctional Officer
Ministry of the Solicitor General
05.2024 - Current
Security Officer
Cascsdes Casino
03.2022 - 09.2024
Arborist Assistant
BNL Trees & Landscaping
05.2021 - 07.2022
Laborer
Paul Davis of Sudbury Manitoulin
04.2021 - 06.2021
Gas Station Attendant
Chester's Gas Bar
07.2018 - 04.2021
Telephone Interviewer
Statistics Canada
10.2016 - 02.2018
Customer Service Representative
Royal Ontario Museum
12.2011 - 08.2016
Bachelor of Arts - Criminal Justice
Ryerson University
Bachelor of Arts - Criminal Justice
Nipissing University
High School Diploma -
Humberside Collegiate Institute
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