Jimon Alexander Greaves
Waterloo,ON
Summary
Highly dedicated and determined individual consistently exerting maximum effort in all pursuits. Diverse range of experience enables effective application of valuable skills and work ethic cultivated over years in the workforce. Embraces challenges and values adaptability, capable of adopting leadership roles while remaining a valuable team player.
Overview
7
7
years of professional experience
Work History
IOS Tech Support
Transcom Worldwide
07.2024 - 01.2025
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
Rogers Tech Support and Sales Team
Sitel/Sykes/Foundever Inc
11.2022 - 09.2023
- Mandatory 25+ Sales a Month - Expectation to Exceed
- Performing Diagnostics and Troubleshooting Equipment
- Inbound and Outbound Calling - Scheduling Deals with Clients
- Building a report with High Profile Clients to Retain Business
- Performing Refunds and Ticket Escalations
Costco Virtual Customer Service Representative
24-7 Intouch
10.2021 - 04.2022
- Taking calls and effectively assisting customers while providing excellent customer service
- Building a connection with each customer to resolve situations
- Assist customers with Complaints
- Assist customers with Membership
Personal Banking Associate
BMO - Bank of Montreal
01.2018 - 08.2018
- Taking calls and effectively assisting customers while providing excellent customer service
- Building a connection with each customer to resolve situations
- Exceeding sales target
- Managed quality assurance for customer surveys and sales
- Actioning cues and creating sale opportunities
Education
General Arts & Science Diploma -
Conestoga College
11-2020
OSSD -
St. Marguerite D'youville Secondary School
06-2017
Skills
- Accepting to challenge and change
- Easily Coachable
- Self-Motivated
- Attention to Detail
- Impressive patience
- Exceptional interpersonal skills
- Team player
- Punctual
- Excellent time-management
- Proficient in MS Word
- Proficient in Excel
- Proficient in Office
- Proficient in Data/Statistics entry
- Proficient in Navigation
Current Qualifications
- Standard First Aid & CPR C with AED
- WHMIS Training
- Worker Health and Safety Awareness in 4 Steps
- Employment Standard Training
Timeline
IOS Tech Support
Transcom Worldwide
07.2024 - 01.2025
Rogers Tech Support and Sales Team
Sitel/Sykes/Foundever Inc
11.2022 - 09.2023
Costco Virtual Customer Service Representative
24-7 Intouch
10.2021 - 04.2022
Personal Banking Associate
BMO - Bank of Montreal
01.2018 - 08.2018
General Arts & Science Diploma -
Conestoga College
OSSD -
St. Marguerite D'youville Secondary School
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