PRIZELLA EATON
Grand Terrace
Summary
Hardworking and enthusiastic employee with a strong passion for continuous learning in any field. Actively seeks out opportunities to acquire new skills and contribute to the overall success of the team. Dedicated customer service and Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Overview
12
12
years of professional experience
Work History
Receptionist
Western Dental & Orthodontics
Fontana
05.2024 - 04.2025
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
- Responded to inquiries from patients regarding their accounts or dental services offered.
- Collected payments from patients in accordance with established policies and procedures.
- Prepared correspondence letters for insurance companies related to claims processing.
- Provided support with front office duties such as photocopying documents or scanning files.
Quality Assurance Specialist
Ninos Latinos Unidos FFA
02.2021 - 01.2024
- Maintained high levels of focus, optimized record-keeping,entering large volumes of data accurately within tight deadlines.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Screened and reviewed resident applications by completing criminal background checks and verifying employment and previous rental history.
- Maintained accurate records of foster children''s progress, including medical appointments, medications, school achievements, and behavioral issues.
- Collaborated with caseworkers and support teams to ensure proper care for each individual child in the foster system.
- Facilitated training sessions for prospective foster parents, covering topics such as trauma-informed care and attachment theory.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Streamlined front desk operations for increased efficiency and improved customer service.
Dispatcher Office Assistant
Ashley Furniture Dispatch Office
11.2017 - 10.2020
- Directed dispatching, routing and tracking of a number of fleet vehicles.
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
- Managed customer calls, inventory availability
- Closely monitored dispatch board to triage and prioritize over 50 daily calls.
- Directed investigations to verify and resolve customer or shipper complaints.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased customer service success rates by quickly resolving issues.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
Front Desk Customer Service Representative
Coast Appliance Parts
06.2015 - 09.2017
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Assisted Office Manager in all customer service and sales of company products on daily basis.
- Responsible for preparing, shipping products and logging inventory.
Receptionist/Customer Service Agent
Adrianna's Insurance
06.2014 - 05.2015
- Responsible for receptionist duties for corporate office of automobile, home and commercial insurance.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Promoted to customer service Agent in September 2014, in charge of customer service and sales of auto insurance.
- Communicate with insurance companies to obtain lowest/best rates.
Receptionist
Devine Realty
Riverside
01.2013 - 05.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted realtors in general office duties that include personal and written translation of Spanish to English.
- Confirmed appointments, communicated with clients and updated client records.
- Scheduled appointments, Prepared and organize home's for open house.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support by copying, faxing and filing documents.
Education
Phlebotomy Degree - Phlebotomy
Wagner Training Institute
Redlands, California 08.2018
Diploma -
Redlands Adult School
Redlands, CASkills
- HIPAA compliance
- Medical record keeping
- Data entry
- Insurance claims processing
- Microsoft Excel
- Customer service
Timeline
Receptionist
Western Dental & Orthodontics
05.2024 - 04.2025
Quality Assurance Specialist
Ninos Latinos Unidos FFA
02.2021 - 01.2024
Dispatcher Office Assistant
Ashley Furniture Dispatch Office
11.2017 - 10.2020
Front Desk Customer Service Representative
Coast Appliance Parts
06.2015 - 09.2017
Receptionist/Customer Service Agent
Adrianna's Insurance
06.2014 - 05.2015
Receptionist
Devine Realty
01.2013 - 05.2014
Phlebotomy Degree - Phlebotomy
Wagner Training Institute
Diploma -
Redlands Adult School
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