Priyesh Ganatra
406-7 The Donway E, North York
Summary
IT professional bringing 9 years of industry experience, including 4 years as a Network Specialist. In-depth understanding of business logic and flow. Successful at completing new installations, updates, configuration & monitoring of network components.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Network Specialist
Fasken Martineau Dumoulin
04.2022 - Current
- Enhanced network efficiency by designing and implementing effective infrastructure solutions.
- Reduced downtime and improved system reliability by proactively monitoring network performance.
- Optimized network security by developing and enforcing stringent protocols and policies.
- Streamlined troubleshooting processes, leading to faster resolution of connectivity issues.
- Collaborated with IT team members to develop comprehensive strategies for network upgrades and expansions.
- Delivered consistent high-quality support, ensuring minimal disruption to business operations.
- Managed vendor relationships, resulting in cost-effective solutions for hardware and software purchases.
- Developed detailed documentation, providing a valuable resource for the entire IT department when addressing network-related tasks or projects.
- Coordinated with cross-functional teams to ensure seamless integration of new applications into the existing network infrastructure.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Upgraded and expanded network systems and components.
Network Analyst
Fasken Martineau Dumoulin
09.2020 - 04.2022
- Improved network performance by analyzing and optimizing configurations.
- Resolved connectivity issues for end-users through troubleshooting and implementing solutions.
- Enhanced network security with regular software updates and patches.
- Collaborated with IT team members to design and implement efficient network infrastructure.
Service Desk & Audio Visual Analyst
Fasken Martineau Dumoulin
08.2018 - 09.2020
- Supported end-users in various applications to optimize their productivity and performance.
- Assisted with the implementation of new technology solutions, contributing to successful organizational growth.
- Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
- Provided exceptional customer service by responding quickly to client requests and concerns regarding audiovisual needs.
- Contributed to increased client satisfaction by providing timely support during live events as an on-site technician.
- Set up projectors, laptops and microphones for live presentations.
- Provided technical support to event staff and presenters, reducing technical issues and delays.
- Executed client consultations to determine audio-visual needs for events.
Service Desk & Audio Video Analyst
Stikeman Elliott LLP
08.2017 - 08.2018
- Supported end-users in various applications to optimize their productivity and performance.
- Assisted with the implementation of new technology solutions, contributing to successful organizational growth.
- Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
- Provided exceptional customer service by responding quickly to client requests and concerns regarding audiovisual needs.
- Contributed to increased client satisfaction by providing timely support during live events as an on-site technician.
- Set up projectors, laptops and microphones for live presentations.
- Provided technical support to event staff and presenters, reducing technical issues and delays.
- Executed client consultations to determine audio-visual needs for events.
Technical Support
Conpute
11.2015 - 08.2017
- Communicated with internal technical support to investigate and fix technical issues.
- Responded to customer technical support inquiries and complaints via phone and email, addressing needs in real-time and proactively anticipating future product concerns.
- Provided authorized users with technical support and advice regarding proper use and functionality of equipment.
- Provided remote and local technical support for telecommunications protocols and network infrastructure.
Education
Graduate Certificate - Project Management
Durham College
Oshawa, ON04.2015
Graduate Certificate - Information Systems Security
Durham College
Oshawa, ON04.2014
Skills
- Disaster Recovery Planning
- Network architecture design
- Network performance monitoring
- Wireless Networking Proficiency
- VoIP Systems Management
- Network Performance Optimization
- Customer Support and Service
- Team Collaboration and Communication
- Network Troubleshooting Abilities
- VPN Implementation Experience
- Network Troubleshooting
- End-user support
Languages
English
Native or Bilingual
Swahili
Full Professional
Gujarati
Full Professional
Hindi
Professional Working
Certification
- Certified Associate in Cybersecurity, Fortinet
December 2023 to December 2025
- Certified Fundamentals in Cybersecurity, Fortinet
July 2023 to July2025
Timeline
Senior Network Specialist
Fasken Martineau Dumoulin
04.2022 - Current
Network Analyst
Fasken Martineau Dumoulin
09.2020 - 04.2022
Service Desk & Audio Visual Analyst
Fasken Martineau Dumoulin
08.2018 - 09.2020
Service Desk & Audio Video Analyst
Stikeman Elliott LLP
08.2017 - 08.2018
Technical Support
Conpute
11.2015 - 08.2017
Graduate Certificate - Project Management
Durham College
Graduate Certificate - Information Systems Security
Durham College
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