Priyarshi Bhatt
Scarborough,ON
Summary
Seeking a challenging and rewarding role in customer service, utilizing 7+ years of experience to contribute to a dynamic team. Aim to leverage customer service, Digital Marketing, Project coordinator, Retail , IT Ecommerce experiences, attention to detail and customer focus to deliver high-quality solutions that exceed client expectations. I am seeking a position that offers opportunities for professional growth and development, enabling to develop analytical and technical skills to further enhance the contributions to the organization.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Representative
SP Data Digital
07.2023 - Current
- Established and maintained relationships with key clients, resulting in renewal
- Uncover client needs, line up training and support, and deliver value that delights t users to drive engagement and encourage renewal of subscriptions
- Developed procedures to ensure timely contract execution and
- Built strong relationships with customers, to increase renewal rate
- Negotiated and secured renewal of major customer contract, resulting in increasing annual revenue
- Analyzed and Identify opportunities for up-sell and cross-sell to put best proposal possible in front of customer
- Build trusted advisor relationships with customers and vendor contacts at all levels
- Book technician appointment, service call for any ongoing issue, Create ticket for relevant account
- Supporting, troubleshooting and solving customer problems as require
- Provide excellent customer service.
Marketing Expert
Accenture
10.2021 - 07.2022
- Develop and implement advertising campaigns appropriate for social media while managing a portfolio of 150+
- Book of clients SMB clients with responsibility for growing revenue
- Working closely with both Customer Support and Customer to support users with Facebook SaaS based platform
- Contacting new and existing clients (Agencies or Advertisers) via telephone or email, identifying sales
- Metrics focused with ability to take initiative to meet individual and team goals month over month
- Opportunities, and providing these businesses with best solution for their business goal
- Providing vital product insights & feedback, from experience using Social Media Products and sharing
- Feedback with Social Media Advertisers
- Meeting with customers as required to keep check on existing campaigns, check on their ongoing goals for their business, and discuss and create draft, if possible, for next campaign
- Maintain required KPI for client book, including times contacted, campaign implementation, and average talk time
- Identify potential CSAT concerns early and resolve issues proactively
Appliance Sales Specialist & Customer service
The Homedepot
03.2019 - 07.2022
- Appliance Specialists provide exceptional customer service support, drive sales, and will be responsible for selling major appliances, driving extended service plans and credit
- Deliver outstanding service and sales support with minimal to moderately complex escalation related to products and services with aim to provide complete and correct solutions
- Create Invoice and purchase order in order builder.
- Achieved 120% of sales target goal last year Including extended warranty, credit cards, leads, measures
- Identify opportunities to improve customer experience and provide feedback to product development team
- Engage with customers to build and maintain long-term relationships and address customer needs
- Provide support via email, phone and live chat to customers
- Coordinating with other teams such as dispatcher(Canada Cartage, Go For and Go logistics) to resolve customer's delivery , online orders, refunds, returns and payment issue
- Coordinate with vendors about inventory and placed order if required.
- Awarded: 'Excellent Customer Service' June-2019 & March-2020 Also, Employee Of The Month July 2019
- Trained and mentored new sales staff on customer service, product knowledge, and sales techniques
Account Manager
Metizsoft Pvt Ltd
01.2017 - 08.2018
- Managing customer relationships via phone and other channels, with focus on getting customer fully on-boarded
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments
- Responsible to analyzing and gathering data to executing SMB projects
- Supervise 15-20 developers team
- Resource management utilization, Motivating team to achieve deadlines
- Coordinate with customers via email, calls, chats, Skype, Team Viewer and other project
- Educate and guide customer for Shopify SaaS based Platform
- Management tools such as Asana, Trello, Zoho, Base camp, Zendesk, Tableau, SAP, Sales Force and Teamwork projects, Jira
Account Executive
Infibeam
11.2015 - 01.2017
- On boarding new clients, educate customers about SaaS platform, product and services
- Serve as lead point of contact for all customer account management matters, build and maintain strong, long-lasting client relationships across all accounts
- Responsible for managing customer relationships after on-boarding
- Educate customer to upload product listing, images, website contain and website design.
Education
Certificate - Business Analysis
University of Toronto
Toronto, ON 01.2022 - 05.2022
Master of Science - Information And Communication Technology
Indus University
05.2012 - 05.2014
Bachelor of Science - Information And Computer Systems
Saurastra University - India
06.2009 - 05.2012
Skills
Solution Oriented
Retail sales
Customer Service SkillsDigital MarketingTech savvyActive listening and problem-solvingDigital Marketing
Jira Basic
Project coordinator
Microsoft Office Suites
Time Management and MultitaskingTimeline
Customer Service Representative
SP Data Digital
07.2023 - Current
Certificate - Business Analysis
University of Toronto
01.2022 - 05.2022
Marketing Expert
Accenture
10.2021 - 07.2022
Appliance Sales Specialist & Customer service
The Homedepot
03.2019 - 07.2022
Account Manager
Metizsoft Pvt Ltd
01.2017 - 08.2018
Account Executive
Infibeam
11.2015 - 01.2017
Master of Science - Information And Communication Technology
Indus University
05.2012 - 05.2014
Bachelor of Science - Information And Computer Systems
Saurastra University - India
06.2009 - 05.2012