Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Priyansu Panchal

Priyansu Panchal

Barrie,ON

Summary

Detail-oriented IT professional with extensive experience in technical support and hardware configuration. Achieved a 95% resolution rate in troubleshooting complex issues and providing first-level support. Proficient in Windows 10, Microsoft 365, and digital onboarding, with strong communication skills that enhance team collaboration. Committed to delivering exceptional service and adapting to evolving technical challenges while ensuring customer satisfaction.

Overview

6
6
years of professional experience
1
1
Certificate

Work History

Technical Support Team Lead -Production Operations

Assemblerite Ltd.
08.2024 - 09.2025
  • Provided first-level IT support to over 30 end-users in a high-tech automotive production environment.
  • Efficiently troubleshot hardware, software, and network tool issues, ensuring minimal downtime.
  • Documented incidents and participated in initiatives to enhance system uptime and service quality.

Support – Tech Operations

ManpowerGroup @ Honda
11.2022 - 07.2024
  • Delivered hands-on hardware and workstation support, ensuring operational functionality.
  • Troubleshot connectivity issues for workstations, scanners, and inventory software.
  • Collaborated with technical teams to escalate unresolved issues, improving resolution times.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Talent Acquisition & IT Access Onboarding

Prokatchers LLC
10.2021 - 08.2022
  • Monitored compliance with IT onboarding protocols to ensure secure handling of candidate credentials.
  • Managed digital onboarding processes and access provisioning to optimize new employee integration.
  • Assisted remote employees in overcoming system access challenges to improve onboarding efficiency.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Customer Service & IT Support Representative

Maxicus
12.2019 - 09.2021
  • Provided Tier-1 technical support for mobile apps and device troubleshooting.
  • Resolved over 30 daily tickets for clients, achieving a 95% resolution rate.
  • Maintained clear documentation in CRM systems to ensure customer satisfaction.

Education

Diploma - Computer System Technician – Networking

Georgian College
Canada
01.2024

Diploma - Computer Science Engineering

Gujarat Technical University
India
01.2021

Skills

  • Windows operating systems
  • Active Directory management
  • Network troubleshooting
  • Customer service
  • Microsoft Office 365
  • Technical support
  • Ticketing system

Languages

English
Native or Bilingual

Certification

  • CompTIA Network+, Expired, 05/01/21
  • Star Cyber Secure User Certificate, Expired, 05/01/21
  • Star Ethical Hacking Certificate, Expired, 05/01/21

Timeline

Technical Support Team Lead -Production Operations

Assemblerite Ltd.
08.2024 - 09.2025

Support – Tech Operations

ManpowerGroup @ Honda
11.2022 - 07.2024

Talent Acquisition & IT Access Onboarding

Prokatchers LLC
10.2021 - 08.2022

Customer Service & IT Support Representative

Maxicus
12.2019 - 09.2021

Diploma - Computer Science Engineering

Gujarat Technical University

Diploma - Computer System Technician – Networking

Georgian College

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Priyansu Panchal