Priyanshu Choudhary
Toronto,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
DGN Marketing Services
10.2023 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, live chat on the company website .
- Processed returns and generated shipping labels for customers, ensuring efficient handling and resolution of returns.
- Responded to customer requests for products, services, and company information.
Cashier
Sobeys
02.2023 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Sales Representative
IKEA North York
05.2022 - 10.2022
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Assisted call-in customers with questions and orders.
Technical support Representative
Teleperformance
08.2021 - 02.2022
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
Education
General Business diploma(2 years) -
Georgian College
Skills
- Proficient in Windows OS, Apple OS X, Chrome OS, iOS, Android, Zoom, Google Suite, Google Meet, Google Slides, Keynote,
- Sales, problem solving, team work, active listening and empathizing
- Content creation
- Photography
- Adobe premiere pro, after effects
- Customer Service
- Data Entry
- Money handling abilities
- Microsoft Excel
- Product Knowledge
- Documentation
Certification
ITIL Foundation certification
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Customer Service Representative
DGN Marketing Services
10.2023 - 08.2024
Cashier
Sobeys
02.2023 - 09.2023
Customer Sales Representative
IKEA North York
05.2022 - 10.2022
Technical support Representative
Teleperformance
08.2021 - 02.2022
General Business diploma(2 years) -
Georgian College
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