Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Priyanshu

Lethbridge,AB

Summary

Dedicated customer service professional with a proven track record in high-paced environments. Expertise in resolving inquiries and enhancing client satisfaction through efficient problem-solving and clear communication. Recognized for improving customer service protocols, resulting in measurable increases in satisfaction rates. Aiming to leverage skills to further enhance customer experiences and drive organizational success.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Store Associate

LA Convenience Store
03.2025 - Current
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Customer Service Associate

Reliance Mall
06.2024 - 12.2024
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Provided information about products and services available to customers.
  • Addressed inquiries, resolved customer issues, and managed customer relations.
  • Prepared merchandise for purchase or rental.
  • Conducted price checks and updated pricing information as needed.
  • Organized store displays to ensure maximum visibility of products.
  • Maintained knowledge of current promotions, policies concerning payment and exchanges.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Formulator

Cardinal Meat Specialists
11.2023 - 05.2024
  • Developed innovative formulations with a focus on sustainability and eco-friendly materials.
  • Conducted thorough testing and analysis of formulations to guarantee compliance with industry standards and regulations.
  • Maintained detailed records of all formulations developed for future reference or modification as needed over time.
  • Designed custom formulations to meet specific client requirements, ensuring customer satisfaction and repeat business.

Cashier

180 Smoke Vape
01.2023 - 05.2024
  • Discounted purchases by scanning and redeeming coupons.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Helped with purchases and signed customers up for rewards program.
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
  • Restocked shelves according to plan-o-grams set up by management team.
  • Assessed floor displays to restock merchandise.

Construction Worker

Vertex Construction
01.2022 - 12.2023
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Contributed to a positive work culture by fostering teamwork among staff through open communication channels, which led to higher overall productivity levels during projects.
  • Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
  • Maintained clean and organized job sites, contributing to a safe working environment for all employees.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Assisted with successful, time-sensitive renovations of various structures.

Retail Sales Associate

Bombay Spices
09.2020 - 01.2022
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Participated in team meetings and training sessions.
  • Assisted with unloading delivery trucks and stocking shelves with new merchandise.
  • Stocked shelves with merchandise according to company standards.
  • Operated cash registers and processed transactions including sales, returns, and exchanges.
  • Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
  • Greeted and assisted customers with product selection, offering personalized shopping advice.

Education

Bachelor of Science - Psychology

University of Lethbridge
Lethbridge, AB

Diploma in General Science - General Science

University of Regina
Regina, SK

Skills

  • Customer service
  • Team collaboration
  • Problem resolution
  • Heavy equipment operation
  • Heavy lifting
  • Materials loading
  • Time management
  • Multitasking
  • Customer complaint resolution
  • Product packaging
  • Labeling
  • Supply management
  • Safety protocols
  • Hazardous materials handling

Languages

English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual

Certification

  • WHMIS (Workplace Hazardous Materials Information System) Certification
  • Pro Serve Certified
  • Food serving certificate
  • QCW (Qualified cannabis Worker), Sellsafe

Timeline

Store Associate

LA Convenience Store
03.2025 - Current

Customer Service Associate

Reliance Mall
06.2024 - 12.2024

Formulator

Cardinal Meat Specialists
11.2023 - 05.2024

Cashier

180 Smoke Vape
01.2023 - 05.2024

Construction Worker

Vertex Construction
01.2022 - 12.2023

Retail Sales Associate

Bombay Spices
09.2020 - 01.2022

Bachelor of Science - Psychology

University of Lethbridge

Diploma in General Science - General Science

University of Regina

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