PRIYANSHU

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at front desk.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Enhanced customer satisfaction by providing efficient and professional front desk services.

· Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

· Built relationships with customers to encourage repeat business.

· Determine customers' needs and provide them with solutions that satisfy those needs

· Handle cash and accurately enter transactions into system

· Contact customers over phone with past due balances and negotiate payment terms and schedules

· Complete all documentation accurately

· Follow safety, security, and compliance requirements

• Provided exceptional customer service and support to students, faculty, and staff at college service desk
• Assisted with inquiries related to course registration, financial aid, and academic resources
• Utilized digital systems and software to process transactions and update student records accurately
• Collaborated with various college departments to resolve student issues effectively and efficiently
• Demonstrated strong problem-solving skills to address complex student concerns and provide appropriate solutions.