Priyanshi Rabari
Toronto,ON
Summary
Results-oriented Sales Floor Associate with deep understanding of sales principles and customer service practices. Self-motivated individual with strong desire to succeed and meet goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business.
Overview
1
1
year of professional experience
Work History
Store Associate, Cashier
No Frills Grocery
04.2023 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Server & Cook
Gwalia Sweets
04.2023 - 09.2023
- Served food and beverages promptly with focused attention to customer needs
- Cultivated warm relationships with regular customers
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Resolved customer complaints promptly and professionally to maintain positive reputation
- Set positive tone for entire dining experience as first point of contact for incoming guests
- Bussed and reset tables to keep dining room and work areas clean
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
- Explained menu items and suggested appropriate options for food allergy concerns
- Used slow periods to restock supplies, ice, trays, and delivery bags
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
- Supervised set up of banquet food stations and coordinated service to multiple dining areas
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Customer Service Representative (Previous Position)
HDFC Bank
09.2022 - 02.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Handled customer inquiries and suggestions courteously and professionally
- Answered constant flow of customer calls with minimal wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Updated account information to maintain customer records
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services, and company information
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Provided primary customer support to internal and external customers
- Utilized customer service software to manage interactions and track customer satisfaction
- Tracked customer service cases and updated service software with customer information
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Exhibited high energy and professionalism when dealing with clients and staff
- Maintained up-to-date knowledge of product and service changes
- Followed up with customers about resolved issues to maintain high standards of customer service
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
- Increased efficiency and team productivity by promoting operational best practices
- Developed and updated databases to handle customer data
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues
Education
POST GRADUATE DIPLOMA - IT Network Security
LAMBTON COLLEGE
Gujarat, India 05.2022
POST GRADUATE DIPLOMA - IT Network Security
LAMBTON COLLEGE
Mississauga, ON05.2025
Skills
- Excellent customer service and interpersonal skills
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Familiarity with point-of-sale (POS) systems
- Sales techniques
- Retail transactions processing
- Customer assistance
- Product restocking
- Cash drawer management
- Refunds and exchanges
- Written and verbal communication
- Refund handling
- Purchase assistance
- Cash register systems
- Records Maintenance
- Time management skills
- Product and service sales
- Money handling
- Inventory management
Work Availability
Open
Languages
English
Full Professional
Timeline
Store Associate, Cashier
No Frills Grocery
04.2023 - Current
Server & Cook
Gwalia Sweets
04.2023 - 09.2023
Customer Service Representative (Previous Position)
HDFC Bank
09.2022 - 02.2023
POST GRADUATE DIPLOMA - IT Network Security
LAMBTON COLLEGE
POST GRADUATE DIPLOMA - IT Network Security
LAMBTON COLLEGE
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