Priyanshi Priyanshi

• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Attended telephone skills and program information training sessions to boost aptitude.
• Responded to customer calls and emails to answer questions about products and services.

Reference = Priyanshu Goyal (CEO) - 236-818-3999

• Handled customer inquiries and suggestions courteously and professionally.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.

• Greeted employees professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Utilize negotiation skills and judgments to de-escalate situations, always maintaining non-physical intervention and communicate such events and resolution to the YVR Operations Centre
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

• Offered advice and assistance to customers, paying attention to special needs or wants.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Updated account information to maintain customer records.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.