Priyanshi Patel
Toronto,ON
Summary
An Aspiring Hotelier, passionate to serve my guests with a great smile and positive attitude. As a professional in the food and beverage industry, my career statement is to consistently deliver exceptional service and quality to guests while continuously seeking innovative ways to improve operations and drive revenue growth. With a passion for hospitality, I strive to create memorable dining experiences that exceed customer expectations and build strong relationships with both guests and team members. Through a combination of strong leadership, creative problem-solving, and a commitment to excellence, I aim to contribute to the success of the food and beverage department and the overall organization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Food and Beverage Server
Sheraton centre hotel
10.2022 - Current
- Cultivate warm relationships with regular customers.
- Adhered to health and safety standards while handling food and beverages.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Seated customers promptly by managing reservations and waitlists skillfully.
- Utilized communication practices with kitchen staff to deliver customer meals promptly.
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Used point-of-sale systems and completed end-of-shift paperwork accurately.
- Checked on guests throughout the meal to attend to their needs and provide great service.
- Anticipated customer needs and responded accordingly to increase customer satisfaction.
- Circulating and assisting at times of operation.
Guest Service Attendant
Marriott International
07.2021 - 10.2021
- I was in a job training period and was recognized as "star job trainee of the month", as I received the highest positive feedback from our guests on the trip advisor website
- During this time I found myself as to be maintaining good and harmonious relationships with our guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Worked closely with guests, some VIPs, or celebrities, with a high degree of respect for privacy.
- Responded to guest inquiries to maximize guest satisfaction.
- Created a welcoming and comfortable environment for guests.
- Maintained high-level knowledge of all hotel services offered to answer guest questions.
Trainee
Marriott International
06.2020 - 08.2020
- During the times of Pandemic, I was assigned or given the opportunity to work and get trained with Marriott International for my experience and exposure
- I was designated to work in the food and beverage department and learn the fundamentals of the service given to the customers or guests.
- Maintained an overall safe work environment with employee training programs and enforcement of safety procedures.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Established lasting relationships with peers, leadership, and customers using strong communication and interpersonal skills.
- I profoundly believe that the pandemic was the best time to learn and it has helped me polish my skills and knowledge
- It has developed my communication skills and has made me realize that even in times like this I will never turn back towards my work.
Trainee
l' hameau Albert
09.2019 - 12.2019
- Chamonix-Mont-Blanc (74), worked in a small restaurant of hotel in the food production department where the tasks assign to me were preparing Entrees, cleaning organizing the kitchen, preparing mis en place, garnishing the dishes and understanding the needs of customers
- I consider myself to be obliged to work in the kitchen of
- France where I gained a global exposure of serving people.
Trainee
Les suites du
07.2019 - 08.2019
- Worked in a Michelin Star restaurant of a hotel in the food production department where the tasks assign to me were preparing Entrees, cleaning and organizing the kitchen, preparing mise en place, garnishing the dishes, and understanding the needs of customers
- I consider myself to be obliged to work in the kitchen of
- France where I gained global exposure to serving people.
Trainee
Courtyard by Marriott
05.2018 - 06.2018
- The first Industrial training where I received the knowledge of working in all major core department of Hotel industry that is - Front desk, Food Production, Food and Beverage Services and Housekeeping
- It gave me a glimpse of how industry functions and runs the operations.
Education
Post Graduate - Hospitality And Tourism Operations Management
Fanshawe College
Toronto, ON04.2024
Bachelor's Degree - Hospitality Management
Auro University
India 01.2022
Skills
- Guest Services
- Host/Hostess
- Serving Experience
- Front Desk
- Micros POS
- Microsoft Word
- Upselling
- Brand Loyalty
- Guest Satisfaction
- Order Management
- Servsafe Certified
- Restocking
Certification
- Smart Serve Ontario License - March 2023-March 2028
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Food and Beverage Server
Sheraton centre hotel
10.2022 - Current
Guest Service Attendant
Marriott International
07.2021 - 10.2021
Trainee
Marriott International
06.2020 - 08.2020
Trainee
l' hameau Albert
09.2019 - 12.2019
Trainee
Les suites du
07.2019 - 08.2019
Trainee
Courtyard by Marriott
05.2018 - 06.2018
Post Graduate - Hospitality And Tourism Operations Management
Fanshawe College
Bachelor's Degree - Hospitality Management
Auro University
- Smart Serve Ontario License - March 2023-March 2028
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