PRIYANSH PARIKH

Toronto,Canada

Summary

Customer-oriented and tech-savvy IT professional with an advanced diploma in Computer Programming and Analysis from Seneca Polytechnic, specializing in technical support and customer service. Strong foundation in troubleshooting, resolving hardware/software issues, and providing clear technical guidance. Proficient in backend systems, databases, and cloud technologies, including Microsoft Azure. Strong communicator with a collaborative mindset, and a passion for helping users overcome technical challenges. Ready to contribute my skills as an IT/Technical Support Specialist and create positive user experiences in fast-paced IT environments.

Overview

years of professional experience

Certification

Work History

General Utility / Customer Service Representative

Aramark, Seneca Polytechnic

North York, ON

08.2023 - Current

Provide friendly customer service by accurately taking orders, processing credit and digital payments, addressing inquiries, and ensuring a positive customer experience.
Prepare food and beverages while strictly adhering to safety, hygiene, and quality standards to ensure consistency and high customer satisfaction.
Maintain a clean, organized workspace by sanitizing stations, restocking supplies, ensuring a safe environment, and meeting cleanliness protocols throughout the shift.
Train new employees in order preparation, delivery management, and store procedures while optimizing workflow and ensuring team productivity in a fast-paced setting.

Team Member

Tim Hortons

Toronto, ON

06.2022 - 12.2023

Provided fast and friendly customer service by taking orders, handling transactions, and preparing food and beverages to maintain quality standards.
Efficiently handled high-volume rush hours by multitasking between order-taking, food preparation, and maintaining speed of service.
Assisted the team lead in training new employees, calibrating machines, and ensuring adherence to store procedures.
Managed inventory for food items, ensuring stock levels were maintained and reducing waste through proper tracking.

Education

Advanced diploma - Computer Programming and Analysis

Seneca Polytechnic

North York, ON

08.2024

Skills

Technical Troubleshooting: Windows, macOS, iOS, Linux (Ubuntu), Cloud Computing
Programming Languages: C/C, C#, JavaScript, Python, SQL, Swift
Frontend Development: HTML, CSS, JavaScript, React, Nextjs, jQuery, Handlebarsjs, AJAX
Backend Development: Nodejs, Expressjs, PostgreSQL, Mongoosejs
Databases: Oracle, MySQL, MongoDB, PostgreSQL
Cloud & DevOps: Microsoft Azure, Vercel, Heroku, Docker, GitHub Actions

Tools & Software: Git, Visual Studio, VS Code, Xcode, Android Studio, MS Office, MongoDB Compass, Visual Paradigm, Resend
Motivated, detail-oriented, and highly organized
Creative thinker with strong collaboration skills and a talent for building professional relationships
Analytical mindset with excellent research and problem-solving abilities
Skilled presenter, able to communicate complex ideas clearly and concisely
Effective leader with the ability to inspire and motivate teams toward shared goals

Certification

Introduction to Secure Networking, certified by Microsoft, February 2025
Essential Aspects of Software, Hardware, and Data Backup, certified by Microsoft, February 2025
Cybersecurity and Privacy, certified by Microsoft, February 2025
The Microsoft 365 Ecosystem, certified by Microsoft, February 2025

Projects

Club-Hub Web App | Full Stack Development - Node.js, Express.js, MongoDB, Handlebars, Multer, Express-Session

Developed a web app with JavaScript, Node.js, Express.js, and MongoDB to centralize club information and event management for Maple Leaf Public School.
Implemented secure user authentication using bcrypt for password hashing and express-session for session-based authentication, ensuring data privacy and controlled access.
Designed and rendered dynamic UI components with Handlebars (hbs), enhancing the user interface for club discovery and event management.
Integrated Multer for file uploads, allowing users to upload their photo and club-related images efficiently.
Led the project as a team leader, managing the full development lifecycle, sprint planning, and timely feature deployment.
Utilized Git for version control and MS Teams for collaboration, ensuring efficient team coordination and project updates.

Seneca Library Application | Object-Oriented Programming/C++, Seneca Polytechnic - C++11 Standard, Valgrind

Developed a console application that manages book publications and stores them in the system for easy retrieval and lending.
Implemented object-oriented principles using C++, with detailed milestones including modules for handling dates, menus, publications, and error-checking.
Managed program testing and debugging using g++ with C++11 standards and Valgrind for memory leak detection.
The project was structured into five milestones, focusing on different components of the system, ensuring a robust, modular design approach.

API Search Pro | Web Development - Next.js, React, Bootstrap, Jotai, SWR, JWT

Developed a Next.js application with Bootstrap and React-Bootstrap, allowing users to search for art by title, tag, artist, or cultural geo-location.
Integrated Jotai for state management and SWR for efficient data fetching and caching.
Implemented user registration with JWT-based authentication using jwt-decode.
Utilized React Hook Form for form handling and validation, enhancing user input interactions.
Leveraged modern React features and best practices for a responsive and dynamic user interface.

Websites

Timeline