Priyanka Verma
Ottawa,ON
Summary
Dynamic professional with a proven track record in team management and customer service excellence, honed at IO Solutions and other leading companies. Skilled in leveraging active listening and MS Word to enhance customer satisfaction and efficiency. Demonstrated leadership in driving team performance and resolving complex issues, ensuring a positive impact on business outcomes.
Overview
5
5
years of professional experience
Work History
Customer Care Representative
IOSolutions
Charlottetown, Canada
03.2022 - 12.2024
- Attending to customers and providing great customer service on calls, I also try my best to provide a resolution on every call.
- Well-trained in all the required software.
- Always assist customers with a smile, keeping my tone polite, and being willing to help.
- Sales of cell phones, wireless devices, internet packs, and TV packages.
Supervisor
A&W
Burlington, Canada
12.2021 - 03.2022
- Usually worked at nights and days, so experienced closer and opener, great at cash handling, managing team, attending customers and providing great customer service, and always keeping a smile on face personal problems never come into work
Associate
Amazon
Bolton, Canada
09.2021 - 12.2021
- Picking items from the aisles.
- Quality checks.
Manager
Subway
Vaughan Mills, Canada
05.2020 - 09.2021
- Team management, usually worked at nights, so experienced closer, great at cash handling, attending customers and providing great customer service, doing WISER and delivery and always keeping a smile on face personal problems never come in work
Education
Hospitality and Tourism Management -
St. Lawrence College
Kingston04.2020
11th and 12th - science
Rose Marry convent School
Bathinda, India04.2017
Skills
- Fast learner
- Active listening
- Inbound customer service
- Team Management (Handling management calls)
- Leadership skills
- Communication Skills
- Email correspondence
- Punctuality and reliability
- First call resolution
- Contract negotiation expertise
- Decision-making
- Issue escalation
- Complaint handling
- Verbal and written communication
- MS word and Excel
Additional Information
Determined and self-motivated to manage and execute a variety of duties while contributing fresh ideas and striving to learn new skills., Excellent communication and presentation skills., Strong to work under minimal supervision., Ability to identify and select both strategic and technical options., Teamwork, leadership and problem-solving skills., Very efficient with multitasking and accuracy.
Languages
- Hindi, Native speaker
- Punjabi, Native speaker
- English, Very good command
Personal Information
- Place of Birth: Punjab, India
- Date of Birth: 02/06/99
- Nationality: India
Timeline
Customer Care Representative
IOSolutions
03.2022 - 12.2024
Supervisor
A&W
12.2021 - 03.2022
Associate
Amazon
09.2021 - 12.2021
Manager
Subway
05.2020 - 09.2021
Hospitality and Tourism Management -
St. Lawrence College
11th and 12th - science
Rose Marry convent School