Summary
Overview
Work History
Education
Skills
Availability
Languages
Timeline
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PRIYANKA THUKRAL

Brampton,Canada

Summary

Experienced and result driven customer service professional with expertise in Client Relationship Management & Data Entry. Strong and effective listening skills and ability to establish long term customer relationships by proactively solving customer problems. My proficiency lies in becoming a one-point of contact for clients and colleagues and thus winning the confidence of those that I work with. Adaptability and ability to multitask under pressure in a deadline driven work culture.

Overview

6
6
years of professional experience

Work History

Retail Sales Associate

Ricki's
08.2022 - 12.2023
  • Providing personalized styling advice to customers, helping them choose outfits that suit their preferences and needs, enhancing their shopping experience
  • Maintaining detailed knowledge of Ricki’s product lines and seasonal collections to effectively assist customers and drive sales
  • Executing store merchandising strategies, including window displays and in-store arrangements, to attract customers and promote new arrivals
  • Managing inventory by conducting regular stock checks, ensuring shelves are well-stocked, and reporting low inventory levels to management
  • Handling all aspects of the fitting room area, including managing customer flow, assisting with size exchanges, and maintaining cleanliness
  • Actively participating in store meetings and training sessions to stay informed about new products, promotions, and company policies
  • Utilizing the POS system to process transactions quickly and accurately, minimizing customer wait times and ensuring a smooth checkout experience
  • Implementing effective loss prevention strategies to minimize shrinkage and protect company assets
  • Providing exceptional after-sales service by following up with customers about their purchases and addressing any concerns or issues promptly
  • Leading by example in delivering outstanding customer service, motivating the team to achieve high standards and meet sales goals
  • Organizing and conducting in-store events and promotions to engage customers and drive traffic to the store
  • Recognized as an Employee of the Month for consistently exceeding sales targets and demonstrating a positive attitude.

Customer Service Representative

Walmart Canada Inc.
05.2018 - 09.2020
  • Maintaining accurate cash drawer balances by performing daily reconciliations and reporting discrepancies to management promptly
  • Consistently achieving sales targets by effectively promoting Walmart’s products and special offers to customers
  • Training and mentoring new cashiers, ensuring they understand all operational procedures and customer service standards
  • Implementing effective time management strategies to reduce customer wait times and improve service efficiency at the cash register
  • Developing a thorough understanding of Walmart’s product inventory to assist customers with inquiries and improve overall satisfaction
  • Handling high volumes of transactions during peak hours while maintaining composure and ensuring accuracy
  • Collaborating with other departments to coordinate and manage promotional events, leading to increased sales and customer engagement
  • Recognized for maintaining a clean and organized work area, contributing to a positive shopping environment
  • Regularly participating in team meetings to discuss strategies for improving customer service and operational efficiency
  • Leveraging knowledge of Walmart’s policies to educate customers about store promotions, return policies, and loyalty programs.

Education

6 Months HSRT Program -

Dr. Ambedkar Institute of Hotel Management

2 Months HSRT Program -

Dr. Ambedkar Institute of Hotel Management

6 weeks internship -

The Lalit (5 Star Property)
Chandigarh, India

Master’s in Business Administration -

India

Skills

  • Proficient in Supply Chain Management
  • Experienced in Inventory Management
  • Skilled in Logistics Coordination
  • Adept at Procurement processes
  • Competent in Data Analysis
  • Knowledgeable in Enterprise Resource Planning (ERP) Systems such as SAP and Oracle
  • Excellent in Customer Service
  • Strong verbal and written Communication skills
  • Effective in Problem-solving
  • Collaborative in Teamwork
  • Demonstrates strong Leadership abilities
  • Capable of Strategic Planning

Availability

Monday to Sunday

Languages

English
Punjabi
Hindi

Timeline

Retail Sales Associate

Ricki's
08.2022 - 12.2023

Customer Service Representative

Walmart Canada Inc.
05.2018 - 09.2020

6 Months HSRT Program -

Dr. Ambedkar Institute of Hotel Management

2 Months HSRT Program -

Dr. Ambedkar Institute of Hotel Management

6 weeks internship -

The Lalit (5 Star Property)

Master’s in Business Administration -

India

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PRIYANKA THUKRAL