PRIYANKA SUMIT PATIL
Edmonton,Canada
Summary
Seasoned Business Analyst with over 7 years of experience specializing in Business Analysis across Banking, Insurance, Telecom, and Retail domains. Skilled in evaluating and optimizing business systems, with deep expertise in both Waterfall and Agile (Scrum) methodologies. A results-oriented technical analyst with a proven ability to translate complex business requirements into precise source-to-target mappings. Proficient in creating comprehensive technical documentation, including BRDs (Business Requirements Documents), FRDs (Functional Requirements Documents), FSDs (Functional Specification Documents), NFRDs (Non-Functional Requirements Documents), SRDs (Software Requirements Documents), and SDDs (Software Design Documents). Adept at conducting thorough business needs analysis for organizations of all sizes to drive impactful solutions.
Overview
7
7
years of professional experience
Work History
Senior Business Analyst
TD Bank
Toronto, Canada
06.2023 - Current
- Company Overview: (This description shows worked in both Waterfall and Agile so was this hybrid)
- Collected stakeholder requirements through effective elicitation techniques to gather relevant information
- Coordinated project assessments and ensured successful implementation in collaboration with the Project Management Office and Business Development Department
- Fostered and maintained communication and relationships among stakeholders and cross-functional teams, facilitating prompt conflict resolution and enhancing process analysis and solution outcomes
- Documented Business Requirements, Use Cases, Software Requirements Specifications, and Functional Specifications for client application releases
- Created process and data models using Visio, including workflow diagrams, Use Case diagrams, and BPMN 2.0-based diagrams for a payment reporting software
- Collaborated with the QA team to prepare test plan documents, including test cases derived from business use cases, and supported User Acceptance Testing (UAT) and System Integration Testing (SIT) by documenting test scripts
- Conducted strategy analysis, developed business cases, facilitated stakeholder requirement gathering, and prepared Business Requirements Documents (BRD), RFPs, and SOWs, while managing scope and requirement conflicts to achieve project goals within constraints
- Worked closely with the product owner to define Epics, User Stories, Acceptance Criteria, Definition of Ready (DOR), Definition of Done (DOD), KPIs, and prioritization to establish the Minimum Viable Product (MVP)
- (This description shows worked in both Waterfall and Agile so was this hybrid)
Business Analyst
Sunlife Insurance
Toronto, Canada
10.2021 - 05.2023
- Contributed to the successful completion of the project using the Waterfall methodology, providing regular updates on progress and deliverable estimates to stakeholders while ensuring all tasks were completed within the designated timeframes
- Used BA elicitation techniques such as interviews and discussions with clients to Identify end-user needs for the website
- Conducted one-to-one meetings and web-Conferences as well as JAD sessions with different stakeholders; analyzed and came up with suggestions providing consistent process for the communication, escalation, resolution of issues
- Documented artifacts such as Functional Specifications and Use Case Specifications
- Gathered business requirements through user interviews and workshops, then translated them into technical specifications for developers
- Collaborated with team members to review requirements using Use Case Diagrams and Activity Diagrams
- Interacted with stakeholders and facilitated communication between client and the IT department
- Created Epics, User Stories, and tasks in JIRA with input from business partners
Business Analyst
TELUS
Toronto, Canada
02.2020 - 09.2021
- Involved in creating targeted questionnaires and interviews for SME’s, clients and business users to gather requirements
- Participated in Feasibility and Risk Analysis to identify critical business areas and high-risk aspects of the application
- Served as a liaison between business users and developers, submitting requirements and changes, and clarifying questions and issues
- Prepared use case documents and utilized MS Visio to create UML diagrams including use case, activity and class diagrams to extract business process flows and workflows, thereby assisting development and quality assurance teams in understanding the requirements
- Engaged in JAD sessions for requirement, feasibility, and risk analysis with stakeholders, including designers, developers, QA, and management, to identify critical and high-risk areas of the application
- Collaborated with the QA team in reviewing and validating test plans and test cases, ensuring that the final application catered to the user requirements
- Skillfully gathered and translated product requirements into comprehensive, precise, and clear business, functional, and non-functional requirements, minimizing ambiguity by actively listening, employing professional business writing, and effective verbal communication
Junior Business Analyst
Canadian Tire
Toronto, Canada
10.2017 - 01.2020
- Designed and implemented basic SQL queries for QA testing and report/data validation
- Conducted User Acceptance Testing (UAT) and facilitated product demos to gather user feedback and ensure alignment with requirements
- Working closely with various software & business teams to identify and drive innovative solutions to achieve business goals aligned with long term product roadmaps
- Collecting, analyzing, summarizing data, and business requirements, defining & designing workflow diagrams, and evaluating proposed solutions
- Using a variety of data analysis & organizational tools to uncover insights
- Ensuring the right features to release a product without compromising users’ experience and business relevance
- Mentored and supported junior analysts on projects, introducing them to new tools and applications to enhance their efficiency
- Monitoring project life cycle from concept to completion with agile, waterfall and hybrid methods
- Operated within the Waterfall methodology, contributing significantly to the successful project completion
- Consistently provided updates on ongoing work and estimated deliverables to stakeholders, ensuring tasks were completed within defined timelines
Education
TICO -
Travel Industry Council of Ontario
Canada02.2024
Alberta License for Personal Insurance (Level 1) -
Alberta Insurance Council
Alberta, Canada02.2023
Master’s - commerce
Pune University
Pune, India01.2011
Bachelors - commerce
Modern College
Pune, India01.2009
Diploma -
Aviation & Hospitality Management
IndiaCompetencies
- Ability to conduct interviews, workshops, JAD, UAT sessions, scrum ceremonies, surveys, etc.
- Defect management in detecting, testing, and reporting bugs and issues for fixing
- Competent in process/database modeling (flowchart, UML diagrams, BPMN, ER, data flow), and UI diagrams (Wireframes, Mockups, and Prototypes).
- Excellent experience in BA analysis techniques.
Skills
- Analytical thinking, Communication, Interpersonal, Organizational, Prioritization, Negotiation, Data analysis, Analytics, Team player, Time management, Attention to detail, Business knowledge, Strong Research, Critical thinking, Problem-solving
Tools/Applications
- MS Office Suite (PowerPoint, Excel, Word, Visio, Project), SQL, Postman (API), Atlassian (Confluence/Jira), Azure DevOps, HP ALM, Salesforce (CRM), Power BI, Tableau, Draw.io, Lucid chart, Visio, Zoom/MS Teams/Slack
References
References available upon request.
Timeline
Senior Business Analyst
TD Bank
06.2023 - Current
Business Analyst
Sunlife Insurance
10.2021 - 05.2023
Business Analyst
TELUS
02.2020 - 09.2021
Junior Business Analyst
Canadian Tire
10.2017 - 01.2020
TICO -
Travel Industry Council of Ontario
Alberta License for Personal Insurance (Level 1) -
Alberta Insurance Council
Master’s - commerce
Pune University
Bachelors - commerce
Modern College
Diploma -
Aviation & Hospitality Management
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