Priyanka Singh
Victoria,Canada
Summary
Looking forward to understanding customer needs and offering them a great customer service experience that goes beyond a product. Graduated with Masters of Global Management from Royal Roads University.
Overview
14
14
years of professional experience
Work History
Field Support Staff
BC Green Party
07.2022 - 04.2024
- Member Service: Providing prompt, friendly, and courteous service to all members, assisting with inquiries, and ensuring a positive experience.
- Event Operations: Accurately processing member queries, handling cash and electronic payments at events, and efficiently bagging items.
- Office Maintenance: Maintaining a clean and organized front-end area, including restocking supplies, and ensuring the office is presentable.
- Inventory Management: Monitoring and restocking inventory with items such as bags, stationary, posters, flyers, rack cards, buttons, and ensuring accurate labeling of products in warehouse and office.
- Safety and Compliance: Adhering to company policies, health and safety regulations, and standards to ensure a safe environment.
- Team Collaboration: Work effectively with other team members and supervisors to ensure efficient office operations and member satisfaction.
Program Assistant
Victoria Immigrant and Refugee Centre Society (VIRCS)
05.2022 - 08.2022
- Stocking and Displaying: Ensure that supplies are stocked properly, well-organized, and visually appealing to clients in workshops.
- Inventory Management: Monitor stock levels and rotate products to maintain visibility, availability, and checking for any expired stationery and food items.
- Client Service: Assist clients with their product and/or service selections, provide advice on how to prepare certain items in workshops, and answer queries.
- Product Ordering: Help in placing orders for products and stationery as per the demand and current stock levels, keeping in mind seasonal fluctuations.
- Quality Control: Regularly check product and service quality to ensure it meets office standards and remove any damaged items.
- Cleaning and Sanitizing: Maintain cleanliness in the department, office and warehouse ensuring all units are working properly.
Client Service and Inventory Management
Community Social Planning Council of Greater Victoria (CSPC)
12.2021 - 04.2022
- Stocking Shelves: Organize and stock supplies, stationery, and other products for events.
- Inventory Control: Monitor stock levels and assist with inventory management, ensuring shelves are filled and supplies are rotated as per the need.
- Product Promotions: Set up product displays for promotions, sales, and discounts, ensuring they're easily accessible to clients.
- Client Assistance: Help clients find items in the workshops and office, recommend products, and provide necessary information.
- Stockroom Organization: Maintain an organized back stockroom to ensure easy access to supplies.
Community Engagement Coordinator – Transportation Access, Climate and Economic Security (TACES) Program
Community Social Planning Council of Greater Victoria (CSPC)
12.2021 - 03.2022
- Recruited, selected, did orientation, training and supervision of Equity, Diversity, and Inclusion committee members from diverse backgrounds for the Transportation Access, Climate and Economic Security (TACES) Program to foster climate equity, and inclusion.
- Advocated for climate action with Saanich Electronic Bike program in collaboration with CSPC as affordable and cost-effective transportation for community including BIPOC and LGBTQ2S+ populations to make it accessible for all.
- Currently vehicles produce 45% of BC’s household greenhouse gas emissions. TACES program is a climate equity framework for transportation to achieve net zero greenhouse gas emissions in British Columbia by 2050 legislation.
- Facilitated community outreach, engagement, and coordinated focus group sessions.
- Promoted program awareness by fostering outreach and connecting with other partner organizations to provide the required resources and materials to newcomers.
- Liaison with profit, not-for-profit and government organizations for networking, and relationship building.
- Ensured evaluation and overall delivery of the TACES program by keeping a track of number of enquiries, number of e-bikes ordered and conducted feedback surveys.
Events and Outreach
Support Network for Indigenous Women and Women of Color (SNIWWOC)
12.2021 - 01.2022
- Product Display: Display products and services at events, ensuring everything is available.
- Inventory Management: Keep track of inventory and assist with ordering low supplies.
- Client Service: Assist customers with orders, help them choose products and services, and take special requests.
- Cleaning: Ensure office and event spaces are kept clean and sanitized according to operations and safety guidelines.
- Teamwork: Collaborate with colleagues and partners to ensure smooth operation across different departments and in events.
- Customer Engagement: Provide excellent client service and assist with inquiries or problems to ensure a positive experience.
- Safety and Compliance: Follow operations policies and safety standards in office and at events.
Administrative Coordinator
The Inclusion Project (TIP)
06.2021 - 09.2021
- Clerical Support: Managing correspondence, scheduling appointments, and maintaining organized filing systems.
- Inventory Management: Assist in tracking stock levels, placing orders, and coordinating deliveries to maintain optimal inventory.
- Client Service: Addressing client inquiries, resolving complaints, and ensuring a high standard of service.
- Financial Administration: Processing transactions, handling cash, and assisting with payroll and budgeting tasks.
- Team Coordination: Supporting staff scheduling, training, and fostering effective communication among team members.
- Feedback: Gathering feedback through regular surveys to track the changing needs and the quality of services provided.
Researcher
Community Social Planning Council of Greater Victoria (CSPC)
08.2020 - 02.2021
- Design and Implementation: Design and implement a research plan for impact of Covid-19 on Indigenous peoples, newcomers, immigrants, and refugees in phase one and phase two to inform policy development.
- Secondary Research: Conduct phase one, secondary research to build a community profile by inventory pull and analyze data from Statistics Canada, monthly labor statistics, Immigration, Refugees and Citizenship Canada (IRCC) for preparing a dashboard with vulnerability and resilience indicators tracking COVID-19 impacts and the recovery efforts.
- Gap Analysis: Conduct a gap analysis and checked for any duplicity in collaboration with community partners for Covid-19 impacts research happening in the region.
- Primary Research: Plan phase two primary research to fill appropriate gaps with primary data collection.
Store Associate
Home Depot
05.2020 - 08.2020
- Customer Service: Providing prompt, friendly, and courteous service to all customers, assisting with inquiries, and ensuring a positive shopping experience.
- Checkout Operations: Accurately processing customer purchases, handling cash and electronic payments, and efficiently bagging items.
- Store Maintenance: Maintaining a clean and organized front-end area, including restocking supplies, and ensuring the sales floor is presentable.
- Inventory Management: Monitoring and restocking front-end supplies, such as bags and receipt paper, and ensuring accurate pricing and labeling of products.
- Safety and Compliance: Adhering to company policies, health and safety regulations and standards to ensure a safe shopping environment.
- Team Collaboration: Working effectively with other team members and supervisors to ensure efficient store operations and customer satisfaction.
Corporate Business Management Analyst
Home & Soul Developers Pvt. Ltd.
08.2017 - 03.2019
Financial Operations Analyst
Investors Clinic Infra-tech Pvt. Ltd.
12.2013 - 07.2017
Strategy Manager
Bestseller Retail India Pvt. Ltd.
06.2013 - 11.2013
Planning and Operations Manager
Future Group (Pantaloons)
07.2010 - 05.2013
Education
Masters - Global Management
Royal Roads University
Victoria, BC, Canada04.2021
PGDM - Finance & Marketing
Jaipuria Institute of Management
Noida, India05.2010
Bachelor's - Life Sciences
St. John's College
Agra, India03.2008
Skills
- Excellent interpersonal, written, and verbal communication skills
- Build relationships and be a people person offering a great customer service experience
- Ability to work as a part of team, coordinate and collaborate
- Ability to work in a fast paced and energetic work environment
- Ability to maintain a clean and organized workspace
- Ability to focus on quality and handle store operations
- Excited to learn to new things
- Effective skills to work in a diverse and inclusive environment
- Well acquainted with technical skills and MS Office tools: MS Office 365 (SharePoint, OneDrive, Teams, Word, Excel, PowerPoint), online applications like Zoom and other online platforms
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Field Support Staff
BC Green Party
07.2022 - 04.2024
Program Assistant
Victoria Immigrant and Refugee Centre Society (VIRCS)
05.2022 - 08.2022
Client Service and Inventory Management
Community Social Planning Council of Greater Victoria (CSPC)
12.2021 - 04.2022
Community Engagement Coordinator – Transportation Access, Climate and Economic Security (TACES) Program
Community Social Planning Council of Greater Victoria (CSPC)
12.2021 - 03.2022
Events and Outreach
Support Network for Indigenous Women and Women of Color (SNIWWOC)
12.2021 - 01.2022
Administrative Coordinator
The Inclusion Project (TIP)
06.2021 - 09.2021
Researcher
Community Social Planning Council of Greater Victoria (CSPC)
08.2020 - 02.2021
Store Associate
Home Depot
05.2020 - 08.2020
Corporate Business Management Analyst
Home & Soul Developers Pvt. Ltd.
08.2017 - 03.2019
Financial Operations Analyst
Investors Clinic Infra-tech Pvt. Ltd.
12.2013 - 07.2017
Strategy Manager
Bestseller Retail India Pvt. Ltd.
06.2013 - 11.2013
Planning and Operations Manager
Future Group (Pantaloons)
07.2010 - 05.2013
PGDM - Finance & Marketing
Jaipuria Institute of Management
Bachelor's - Life Sciences
St. John's College
Masters - Global Management
Royal Roads University