Priyanka Singh
Edmonton,Alberta (AB)
Summary
Hospitality professional with extensive experience in delivering exceptional service and maintaining high standards of professionalism. Recognized for strong communication skills and ability to address guest concerns promptly and effectively. Reliable team member known for punctuality and preparedness, contributing to a positive work environment. Proficient in reservation, accounting, and hotel management systems, ensuring seamless operations and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Front Desk Agent
PHI
Edmonton, Alberta
08.2023 - Current
- Assisted guests during check-in, providing detailed information on hotel services and amenities.
- Answered telephones and greeted visitors, addressing inquiries and directing appropriately.
- Input and confirmed reservations to maintain accurate booking records.
- Generated daily reports detailing occupancy levels and revenue metrics.
- Recommended local shopping, dining, and entertainment options based on guest preferences.
- Demonstrated strong problem-solving skills by efficiently resolving guest issues.
- Contributed innovative ideas to enhance team performance and improve service outcomes.
- Executed bookkeeping activities to reconcile accounts and perform nightly audits.
Front Office Executive
RAVINE HOTEL
PANCHGANI, MAHARASHTRA
05.2022 - 06.2023
- Maintained an organized front desk and reception area by managing files, spreadsheets, and documents.
- Processed payments and issued receipts, bills, and change to customers.
- Operated switchboard system, ensuring timely call answering and appropriate transfers to departments.
- Cultivated strong customer relationships through effective communication.
- Compiled weekly reports summarizing customer service issues for management review.
Marketing Executive
RIDDISIDDHI BULLIONS LTD
MUMBAI, MAHARASHTRA
01.2019 - 10.2020
- Implemented customer loyalty programs, resulting in increased repeat business.
- Conducted market research to identify optimal product and service opportunities.
- Expanded marketing team skill sets through individual and group mentorship.
- Created engaging content for digital channels, including website, social media, and email campaigns.
- Oversaw production of marketing materials, including brochures, flyers, and digital assets.
Flight Attendant
JET AIRWAYS
MUMBAI, MAHARASHTRA
12.2017 - 11.2018
- Conducted pre-flight inspections of aircraft interior components, including exit doors and lavatories.
- Maintained flight environment by addressing disruptive passengers according to FAA regulations.
- Monitored cabin conditions during flights, ensuring passenger comfort and seatbelt compliance.
- Served food and beverages while providing essential information about offerings to passengers.
- Demonstrated expertise in emergency procedures, including first aid, CPR, and oxygen administration.
- Managed refreshments cart at designated intervals to provide food and beverages for passengers.
Flight Attendant
INDIGO AIRLINES
GURGAON, DELHI
04.2015 - 12.2016
Education
MBA - Human Resources Development & Marketing
RABINDRANATH TAGORE UNIVERSITY
MADHYA PRADESH06-2022
Bachelor of Mass Media - Advertising
University of Mumbai
Mumbai04-2017
GED -
Wilson College
Mumbai03-2013
Skills
- Excellent communication
- Customer service
- Attention to detail
- Flexibility
- Teamwork and collaboration
- Credit and cash payments
- Nightly audits
- Fluent in English and Hindi
Timeline
Front Desk Agent
PHI
08.2023 - Current
Front Office Executive
RAVINE HOTEL
05.2022 - 06.2023
Marketing Executive
RIDDISIDDHI BULLIONS LTD
01.2019 - 10.2020
Flight Attendant
JET AIRWAYS
12.2017 - 11.2018
Flight Attendant
INDIGO AIRLINES
04.2015 - 12.2016
MBA - Human Resources Development & Marketing
RABINDRANATH TAGORE UNIVERSITY
Bachelor of Mass Media - Advertising
University of Mumbai
GED -
Wilson College
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