Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Priyanka Singh

Waterloo,ON

Summary

3 years of rich and productive experience, with good abilities as given below, and want to see my career with an organization of repute if given a chance. Committed team player with flexibility in approach. Enthusiastic person with good communication skills. Proficient in handling multiple tasks and projects simultaneously in challenging environments. A proactive learner with a flair for adopting emerging trends and addressing industry requirements to achieve organizational objectives and profitability norms. An effective communicator with strong analytical, problem-solving, and organizational abilities. Innovative instructional designer with experience in creating engaging, effective learning materials and curricula. Known for leveraging multimedia technology, educational software, and collaboration tools to design comprehensive training programs. Strengths include problem-solving abilities, creativity in lesson planning and a strong understanding of adult learning principles. Consistently contribute to positive learner outcomes and improved team performance through strategic instructional solutions.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Self Checkout Host

Walmart
Stratford, Ontario
09.2023 - Current
  • Greeted customers and provided assistance with the self-checkout process.
  • Assisted customers in scanning items and entering payment information.
  • Verified customer IDs for alcohol, tobacco, or age restricted purchases.
  • Monitored self-checkout area to ensure smooth operations and compliance with safety guidelines.
  • Provided troubleshooting support when technical issues arose during checkout transactions.
  • Explained store policies regarding returns and refunds to customers as needed.
  • Helped resolve customer complaints in a professional manner.
  • Answered questions about product availability and pricing.

Process Specialist/Instructional Designer

BYJU’s
Bangalore
11.2021 - 11.2022
  • Dealing with the internal process team.
  • Worked on LMS platform.
  • Creating accounts and programs for new users.
  • Generating reports of ongoing and completed courses.
  • Solving the queries of the learners regarding LMS.
  • Process improvement by research and analysis.
  • Working on Google Sheets.
  • Coordinating through Gmail, Zoom meetings, inbox messages, and phone when required.
  • Taking orientations regarding LMS.

Senior Executive AR, US Healthcare, Technical Sales

HSK Tech Solutions
Jaipur, Rajasthan
11.2019 - 03.2021
  • Generating Aging reports to get the view of pending AR
  • Solving the queries of the client
  • AR follow-up on Insurance
  • Resolving reasons of denials and appeal to Insurance
  • Process improvement by research and analysis
  • Provider enrollment for EFT’s and ERA’s
  • Working on EDI/Payer Edits rejections
  • Overall end to end AR process
  • Client coordination through email, YM, GOTO meetings/ Join
  • Me & phone when required
  • Working on email escalations from Client.

Education

Post Graduate Diploma Certificate - Information Technology

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
12-2024

Bachelor in Computer Application - Information Technology

The IIS University
India
04-2018

Skills

  • Committed team player
  • Flexibility in approach
  • Good communication skills
  • Handling multiple tasks and projects simultaneously
  • Proactive learner
  • Adopting emerging trends
  • Addressing industry requirements
  • Achieving organizational objectives
  • Profitability norms
  • Effective communicator
  • Strong analytical skills
  • Problem-solving skills
  • Organizational abilities
  • Microsoft Office 7
  • Google Sheets
  • LMS Platform
  • Windows
  • Cash Handling
  • Customer Assistance
  • Payment Processing
  • Customer Service
  • Customer Relations
  • Training delivery
  • Technical training
  • Learning Management Systems
  • Organizational Development
  • Training Method Development
  • Team Exercises
  • Lectures and Discussions
  • Course Materials Development
  • Leadership Development
  • Virtual Learning Management
  • Team building
  • Critical Thinking
  • Instructional Design
  • Training Program Development
  • Conflict Resolution
  • Database Management
  • MS Office Suite
  • Google Drive
  • Google Analytics
  • G Suite

Languages

English
Full Professional
Hindi
Native/ Bilingual

Certification

  • The foundations of data analytics are introduced in this certification. You will gain knowledge of using spreadsheets, SQL, R programming, and data visualization programs like Tableau for processing and analyzing data. Ideal for people beginning a career in data analytics, the course focuses on transforming data into useful insights.

Timeline

Self Checkout Host

Walmart
09.2023 - Current

Process Specialist/Instructional Designer

BYJU’s
11.2021 - 11.2022

Senior Executive AR, US Healthcare, Technical Sales

HSK Tech Solutions
11.2019 - 03.2021

Post Graduate Diploma Certificate - Information Technology

Conestoga College Institute of Technology And Advanced Learning

Bachelor in Computer Application - Information Technology

The IIS University
Priyanka Singh