PRIYANKA SINGH
Edmonton,AB
Summary
Adept at elevating guest experiences, I leveraged my problem-solving skills and hospitality services at FourPoints By Sheraton & Elements West Edmonton to enhance satisfaction and drive repeat business. My proficiency in cash handling and a strong work ethic contributed to seamless front desk operations, achieving notable guest relations improvements.
Overview
9
9
years of professional experience
Work History
Front Desk Agent
FourPoints By Sheraton & Elements West Edmonton.
08.2023 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
Front Office Executive
Ravine
05.2022 - 06.2023
- Maintained strict compliance with security protocols while managing sensitive guest information confidentially and securely.
- Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
- Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.
- Assisted in training new front office team members, leading to increased productivity and efficiency.
- Reduced wait times for guests by efficiently managing room availability and reservation changes.
Marketing Executive
Riddisiddhi Bullions Ltd
01.2019 - 10.2020
- Increased brand awareness by developing and implementing innovative marketing campaigns.
- Planned and executed events and marketing programs to increase qualified leads.
- Planned and executed marketing campaigns to target groups, areas and wider community.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Analyzed market trends to identify new opportunities for growth, driving the expansion into untapped markets.
- Identified target audiences and devised campaigns to match target demographics and optimize results.
Flight Attendant
Jet Airways
12.2017 - 11.2018
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
Flight Attendant
Indigo Airlines
04.2015 - 12.2016
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
Education
MBA - Business And Organizational Administration
RABINDRANATH TAGORE UNIVERSITY
MASHYA PRADESH06.2021
Bachelor in Mass Media - MASS MEDIA
Lords Universal College
GOREGAO MUMBAI07.2017
SCIENCE
WILSON COLLEGE
MUMBAI03.2013
ST JOSEPH'S CONVENT SCHOOL
PANCHGANI05.2011
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Hospitality services
- Guest Relations
- Bookkeeping
- Front Desk Operations
- Strong Work Ethic
- Multitasking and Organization
- Night Audit Reports
- Balancing Transactions
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Front Desk Agent
FourPoints By Sheraton & Elements West Edmonton.
08.2023 - Current
Front Office Executive
Ravine
05.2022 - 06.2023
Marketing Executive
Riddisiddhi Bullions Ltd
01.2019 - 10.2020
Flight Attendant
Jet Airways
12.2017 - 11.2018
Flight Attendant
Indigo Airlines
04.2015 - 12.2016
MBA - Business And Organizational Administration
RABINDRANATH TAGORE UNIVERSITY
Bachelor in Mass Media - MASS MEDIA
Lords Universal College
SCIENCE
WILSON COLLEGE
ST JOSEPH'S CONVENT SCHOOL
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