Priyanka Siddharth
Brampton,Ontario
Summary
Astute professional highly skilled in customer service and relationship building. Talented individual offering dynamic skills in data entry, telephone support and records oversight.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
Work History
Customer Service Administrator
DGN marketing
Mississauga, ON
05.2022 - Current
- Researched issues with shipments, product damage and incorrect product amounts.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Tasked with data entry, records oversight and issue resolution for team of [Number] customer service personnel.
- Pitched in to answer phones at main switchboard with [Number] lines.
Intern
Mysore institute of mental health
Mysuru, KARNATAKA
11.2021 - 01.2022
- Provided clerical support, addressing routine and special requirements.
- Sorted, organized and maintained files.
- Answered and transferred incoming telephone calls, taking messages for various staff members.
- Liaised with clients to assess needs and responded to inquiries.
Education
No Degree - Psychology
Seneca College of Applied Arts And Technology
North York, ON 05.2001 -
Master of Science - Clinical Psychology
Gujarat Forensic Sciences University
Gujarat 07.2019 - 08.2021
Skills
Complaint resolution
Sales expertise
Report preparation
Multi-line phone talent
Administrative support
Creative problem solving
Timeline
Customer Service Administrator
DGN marketing
05.2022 - Current
Intern
Mysore institute of mental health
11.2021 - 01.2022
Master of Science - Clinical Psychology
Gujarat Forensic Sciences University
07.2019 - 08.2021
No Degree - Psychology
Seneca College of Applied Arts And Technology
05.2001 -