Priyanka Sharma
Listowel,ON
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
General Manager
Stacked Pancake & Breakfast House
01.2025 - Current
- Manage budget implementations, employee reviews, training, schedules, and contract negotiations.
- Manage a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Develop and implement strategies to increase sales and profitability.
- CultivatE strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Address customer complaints and feedback with immediate action, turn dissatisfied customers into loyal patrons.
Customer Experience Associate
Scotiabank
10.2023 - 01.2025
- Build strong customer relationships and deliver excellent customer service
- Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
- Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options
- Handle transactions for customers, including check cashing, deposits, withdrawals, transfers, loan payments, cashier's checks, and opening and closing of accounts
- Identify customer needs, provide information on new products and services, and direct customers to branch representatives as needed
- Processed loan payments safety deposit box payments deposits and withdrawals for customers
Customer Experience Associate
TD Bank
07.2023 - 10.2023
- Handle transactions for customers, including check cashing, deposits, withdrawals, transfers, loan payments, cashier's checks, and opening and closing of accounts
- Identify customer needs, provide information on new products and services, and direct customers to branch representatives as needed
- Processed loan payments safety deposit box payments deposits and withdrawals for customers
- Answered most client account questions and escalated more complex issues to supervisor
- Worked efficiently to minimize customer wait times
- Balanced cash drawer at shift end
FOH Manager/ Bartender
Chucks Roadhouse Bar & Grill
01.2023 - 07.2023
- Ensure smooth operations, organized displays, and clean and hygienic work environment
- Served bar and restaurant patrons ordered drinks, including beer, wine, liquors, and mixed beverages
- Resolve customer complaints regarding food service
- Collect and deposit money for the store
- Manage projects and contribute to team work
- Monitor daily operation in front of the restaurant and assign duties
- Review work procedures and operational problems to determine ways to improve service and performance
- Train new employees in food preparation, in service, sanitation, and safety procedures
- Train new employees at every work station and help in prioritizing their workload
Administrator Manager
Shahid Khawaja Rel Estate Inc.
12.2017 - 01.2023
- Complete knowledge of TREB, MLS, CRM and LoneWolf, Microsoft Office, Google Apps, EasyOffer
- Greet on-site clients and realtors
- Answer, Screen and forward/manage telephone calls in a helpful and professional manner
- Schedule and confirm appointments
- Upload listings and make changes to MLS accurately
- Create marketing material
- Filing/scanning/faxing
- Receiving of deposit cheque’s and heavy cash
- Maintaining office supplies
- Managing open house sheet (Confirming, updating realtor.ca, Paging all agents)
- Sending ads for 3 different newspapers
- Following up with other brokerages for commission cheque's
Team Member & Shift Supervisor
Country Style Bistro Deli
02.2014 - 10.2017
- Ensure smooth operations, organized displays, and clean and hygienic work environment at all times per Peel Region and Franchisor standards
- Assist store manager in inventory management and order receiving
- Train new employees at every work station and help in prioritizing their workload
- Accurately complete cash and interac transactions at the Point of Sales at the front counter and at the drive-thru window
- Promote seasonal features and upsell combos to increase cheque average
- Provide quality food and service ensuring customer satisfaction, and handle occasional complaints
- Prepare and serve food and beverages throughout the shift
- Prepare baked goods and stock up food and paper products
- Successfully work under pressure and in minimal supervision
Education
Certificate - Mortgage Agent Level 1
Real Estate And Mortgage Institute of Canada Inc.
Toronto, ON02-2025
Diploma - Business Management
Humber College Institute of Technology & Advanced Learning
Toronto, ON01-2015
Skills
- Self-motivated
- Leadership skills
- Team player
- Analytical skills
- Customer service-focused
- Decision making
- Organizational skills
- Attention to detail
- Quick learner
- Computer literacy
- Software adaptability
- Effective communication
- Document preparation
- Task prioritization
- Goal oriented
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
General Manager
Stacked Pancake & Breakfast House
01.2025 - Current
Customer Experience Associate
Scotiabank
10.2023 - 01.2025
Customer Experience Associate
TD Bank
07.2023 - 10.2023
FOH Manager/ Bartender
Chucks Roadhouse Bar & Grill
01.2023 - 07.2023
Administrator Manager
Shahid Khawaja Rel Estate Inc.
12.2017 - 01.2023
Team Member & Shift Supervisor
Country Style Bistro Deli
02.2014 - 10.2017
Certificate - Mortgage Agent Level 1
Real Estate And Mortgage Institute of Canada Inc.
Diploma - Business Management
Humber College Institute of Technology & Advanced Learning
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