Priyanka Sehgal
Toronto
Summary
Productive, dynamic and ambitious individual seeking position with utilizing exceptional customer service and hospitality skills to maximize the satisfaction of customers and increase repute of employee. My aim would be to strike balance between the professional skills and job satisfaction to fulfill short and long term objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Receptionist
Oxyderm laser clinic
09.2023 - 02.2024
- Greet and welcome patients and other visitors to the clinic
- Perform administrative work
- Promote the clinic through digital marketing including posting video content on social media platforms
- Communicate with employees accordingly and assist technician whenever necessary
- Process patients’ files, and explain the clinic’s policies to them
- Ensure that stationery needed for the smooth operation of the reception desk are always available
- Answer patient questions and provide assistance and directions when necessary
- Book and confirm patients’ appointments as per the clinic’s guidelines and standards
- Utilize our medical office software to schedule new and follow-up appointments for the patients
- Respond to phone calls and emails
- Ensure that the clinic is open at the appropriate time and supervise the cleaning of the clinic to create a clean, positive, and healthy environment
Receptionist (Temporary)
Gems New Millennium School
02.2020 - 03.2020
- The primary responsibility includes greeting and assisting visitors and parents
- Answering phone calls
- Scheduling meetings for school administrators
- Follow up’s and enquiry calls made as a part of admission process
- Reception is a blend of customer service, clerical & secretarial work
- Proficient in Microsoft excel, word, PowerPoint
Receptionist (On Maternity Cover)
Gems New Millennium School
09.2019 - 11.2019
- The primary responsibility includes greeting and assisting visitors and parents
- Answering phone calls
- Scheduling meetings for school administrators
- Follow up’s and enquiry calls made as a part of admission process
- Reception is a blend of customer service, clerical & secretarial work
- Proficient in Microsoft excel, word, PowerPoint
Lead Flight Attendant
Jet Airways Pvt Ltd
06.2014 - 11.2018
- Company Overview: An airline company in India
- Observe activities of employee to evaluate work performance and maintain personal records
- Supervises and coordinates activities of flight attendants
- Assigns duties and areas of work to airplane-flight attendant to provide services for airline passengers
- Explains and demonstrates methods and procedures for performing tasks
- Making announcements on behalf of the pilot and answering questions during the flight
- Selling duty-free goods and advising passengers of any allowance restrictions in force at their destination
- Ensuring passengers disembark safely at the end of a flight and checking that there is no luggage left in the overhead lockers and no stowaways or suspicious items on board
- Completing paperwork, including writing a flight report
- An airline company in India
Flight Attendant
Kingfisher Airlines Pvt Ltd
03.2011 - 05.2013
- Company Overview: An airline company in India
- Greeted passengers as they board the plane
- Assisted passengers with storage of additional baggage
- Checked tickets at the same time as boarding, answering any last-minute flight questions
- Assisted passengers in locating seats
- Ensured the safety of passengers during the flight
- Provided additional space for passengers with disabilities in addition to customers with small children
- Offered beverage and food service to passengers
- Ensured that passengers with requests for particular needs or diet supplements are taken care of previous to flight
- Handled flight safety procedures and instructed passengers of all flight disaster measures
- An airline company in India
Education
Master of Arts - SOCIOLOGY
Swami Vivekanand Subharti University
12.2018
Bachelors of ARTS -
Delhi University
12.2016
Skills
- Decision making
- Leadership qualities
- Communication
- Confidence in dealing with a range of people
- Good co-operation skills
- Commercial awareness and sales skills
- Tactfulness
- Diplomacy
- Assertiveness
- Discretion
- Teamwork
- Adaptability
- Self-Motivation
- Flexibility
- Numeracy skills
- Ability to diffuse situations
- Proficient in Microsoft Office Suite
- Proficient in Salesforce
Certification
- DGCA (Director General of Civil Aviation) certified Flight Attendant
- Certified in First Aid, CPR and AED (Automated External Defibrillator)
- Trained on wide body aircrafts (B-777 & A330-300/200) and varieties of aircrafts (Boeing and Airbus) with safety and emergency procedures certified by DGCA
- Certified First Class and Business Class Flight Attendant for international as well as domestic sectors
Languages
Hindi
English
Punjabi
Personal Information
- Date of Birth: 05/12/92
- Nationality: Indian
- Marital Status: Married
Activities
- Won Delhi State Level Dance Competition in Punjabi Folk dance, also received Best Dancer award from my school
- Awarded the title of Best Athlete in my school
- Actively participated in several events of college like Food Festivals, Annual day and took care of decoration of the function and cultural items
Timeline
Receptionist
Oxyderm laser clinic
09.2023 - 02.2024
Receptionist (Temporary)
Gems New Millennium School
02.2020 - 03.2020
Receptionist (On Maternity Cover)
Gems New Millennium School
09.2019 - 11.2019
Lead Flight Attendant
Jet Airways Pvt Ltd
06.2014 - 11.2018
Flight Attendant
Kingfisher Airlines Pvt Ltd
03.2011 - 05.2013
Master of Arts - SOCIOLOGY
Swami Vivekanand Subharti University
Bachelors of ARTS -
Delhi University
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