Priyanka Saxena
Toronto
Summary
Professional with strong background in ensuring safety and security. Proven ability to assess situations quickly and respond effectively. Skilled in surveillance, access control, and conflict resolution. Team player focused on maintaining secure environment and adapting to changing needs. Reliable, vigilant, and committed to achieving results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier
Panchvati Supermarket
04.2024 - 09.2024
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Performed cash, card, and check transactions to complete customer purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
Customer Service Agent
Journeys
01.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Streamlined communication processes for improved information exchange between customers and team members.
- Addressed customer account discrepancies and concerns.
Quality Expert
Webkul Software Pvt. Ltd.
08.2021 - 12.2023
- Reduced defects and non-conformances by conducting thorough root cause analyses.
- Assisted in the development of quality assurance strategies for improved production processes.
- Streamlined documentation procedures, improving overall efficiency and accuracy within the department.
- Conducted risk assessments, identifying potential issues and implementing preventative measures accordingly.
Quality Assurance Engineer
Magic Software Pvt. Ltd.
09.2019 - 07.2021
- Assessed software bugs and compiled findings along with suggested resolutions for development team members.
- Met tight deadlines to satisfy client demands and project timelines.
- Ensured timely delivery of high-quality products through effective coordination with cross-functional teams.
- Worked with stakeholders and team members on quality assurance efforts for hardware components.
- Generated comprehensive reports, providing insights into testing progress and outcomes
Education
MBA - Information Management
IBU
Toronto, ON04-2026
Post Graduate - Mobile Application Development
Georgian College
11.2024
Bachelors of Technology - Computer science
NIU
01.2018
Skills
- Security Protocols
- Security procedures knowledge
- Customer Service
- Incident Reporting
- First Aid Certified
- Problem Solving & Critical Thinking
- Verbal and written communication
- Security camera monitoring
- Patrolling
- Workplace Safety
- Surveillance
- Access Control
- Emergency Management
- Event security
- Problem Resolution
Certification
Licence Type: Individual Security Guard
Licence No.: 50038298
Expiry date: 02/04/2026
Timeline
Cashier
Panchvati Supermarket
04.2024 - 09.2024
Customer Service Agent
Journeys
01.2024 - Current
Quality Expert
Webkul Software Pvt. Ltd.
08.2021 - 12.2023
Quality Assurance Engineer
Magic Software Pvt. Ltd.
09.2019 - 07.2021
Post Graduate - Mobile Application Development
Georgian College
Bachelors of Technology - Computer science
NIU
MBA - Information Management
IBU
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