Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
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Priyanka Rao

Kitchener,ON

Summary

Detail-oriented professional with experience in quality assurance, medical billing, and laboratory technology. Skilled in ensuring regulatory compliance, managing patient accounts, and conducting precise lab tests. Proven ability to improve operational efficiencies, maintain accurate documentation, and support cross-functional teams. Strong knowledge of healthcare billing processes, coding, and quality control standards.

Overview

6
6
years of professional experience

Work History

Quality Assurance Specialist

Spinrite
Listowel, ON
08.2023 - Current
  • Inspected raw materials and production processes to identify defects and ensure compliance
    with industry quality standards.
  • Maintained accurate QA documentation, supported internal and external audits, and ensured
    adherence to regulatory and procedural requirements.
  • Analyzed operational workflows to identify inefficiencies and quality issues, implementing
    corrective and preventive actions.
  • Collaborated with cross-functional teams to deliver training on quality procedures and ensured
    consistent application of protocols.
  • Monitored inventory of materials and finished products, ensuring proper storage conditions,
    traceability, and batch control.

Medical Billing Executive

Meditab
Ahmedabad, Gujarat
10.2021 - 12.2022
  • Accurately coded diagnoses, treatments, and services for insurance billing, ensuring
    compliance with healthcare regulations.
  • Submitted medical claims to insurance providers and followed up on denied or pending claims to ensure timely reimbursement.
  • Verified patient insurance coverage, eligibility, and benefits to ensure accurate billing, and minimize claim rejections.
  • Communicated with patients regarding billing inquiries, payments, and balances, ensuring
    clarity and excellent customer service.
  • Ensured adherence to healthcare billing regulations, including ICD-10, CPT codes, and HIPAA
    guidelines, staying current with industry updates.

Medical Laboratory Technologist

Green Cross Laboratory
Ahmedabad, Gujarat
08.2019 - 09.2021
  • Conducted biochemistry laboratory tests and procedures on patient samples, ensuring
    accuracy and adherence to safety protocols.
  • Analyzed test results and provided detailed reports to physicians for diagnosis and treatment
    planning.
  • Maintained and calibrated laboratory equipment, ensuring proper functionality and adherence
    to quality control standards.
  • Followed strict laboratory safety procedures, including proper handling, storage, and disposal
    of biological samples and chemicals.
  • Ensured compliance with regulatory standards, including accreditation requirements,
    maintaining detailed documentation of test processes and results.

Education

P.G. Diploma - Health Administration And Service Management

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
07-2024

Bachelor of Science - Zoology

Gujarat University
Ahmedabad
08-2019

Skills


Medical Coding and Billing
Quality Control
Attention to Detail
Process Improvement
Cross-Functional Collaboration
Data Interpretation and Reporting
Inventory and Supply Chain Management
Problem-Solving
Customer Service and Communication
Laboratory Safety
Documentation and Record-Keeping
Microsoft Office Suite
EMR Software Proficiency
70 WPM Touch Typing

Languages

English
Professional
Hindi
Professional
Gujarati
Professional

Affiliations

Cambridge Memorial Hospital • Cambridge, Ontario
The Ottawa hospital • Ottawa, Ontario

Timeline

Quality Assurance Specialist

Spinrite
08.2023 - Current

Medical Billing Executive

Meditab
10.2021 - 12.2022

Medical Laboratory Technologist

Green Cross Laboratory
08.2019 - 09.2021

P.G. Diploma - Health Administration And Service Management

Conestoga College Institute of Technology And Advanced Learning

Bachelor of Science - Zoology

Gujarat University

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Priyanka Rao