Priyanka Rani
Yorkton,SK
Summary
Dynamic team leader with a proven track record at Dollorama, excelling in conflict resolution and fostering collaboration. Leveraged analytical thinking to enhance team productivity and improve workflows, resulting in increased customer satisfaction. Committed to quality improvement and empowering team members through effective delegation and support.
Overview
2026
2026
years of professional experience
Work History
Team Leader
Dollorama
Yorkton, SK
08.2023 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Supervisor
Taco Time
Yorkton, SK
09.2021 - 12.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Customer Service Representative
SBI Bank
Ambala India
2018 - 2020
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Analyzed customer feedback to identify trends, suggesting improvements for service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Global Business Management -
Conestoga College Institute of Technology And Advanced Learning
Kitchener, NoneSkills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Work Planning and Prioritization
- Documentation and reporting
- Analytical thinking
- Conflict resolution
- Quality improvement
Timeline
Team Leader
Dollorama
08.2023 - Current
Supervisor
Taco Time
09.2021 - 12.2024
Customer Service Representative
SBI Bank
2018 - 2020
Global Business Management -
Conestoga College Institute of Technology And Advanced Learning