Priyanka Priyanka
Surrey,BC
Summary
Front Desk Manager at Bayview Seniors Community with a strong history of improving customer service and team effectiveness. Expertise in recordkeeping and problem-solving led to successful staff training and streamlined operations, enhancing resident satisfaction and operational efficiency. Dedicated to creating a collaborative environment and providing outstanding service.
Overview
7
7
years of professional experience
Work History
Front Desk Manager
Bayview Seniors community
White Rock, British Columbia
09.2025 - Current
- Managed front desk operations and ensured smooth daily activities.
- Trained and supervised front desk staff to deliver excellent customer service.
- Addressed resident inquiries and resolved concerns in a timely manner.
- Maintained accurate records of resident communications and services provided.
- Developed training materials to support the ongoing education of team members.
- Managed guest check-in and check-out procedures, reservations, and payments.
- Managed tasks and responsibilities for front office employees when the team was understaffed.
- Mentored new staff on correct procedures, compliance requirements, and performance strategies.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Receptionist/Administrator
OCEANA PARC Retirement Living
04.2023 - Current
- Professional phone etiquette
- Verbal and written communication skill
- Scheduling with Microsoft outlook and google calendar
- Friendly and attentive customer service
- Physical and digital file maintenance
- Proficient in Microsoft office
- Coordinated schedules and appointments for multiple executives, enhancing time management efficiency.
- Assisted in project coordination by organizing meetings and preparing agendas.
- Implemented office supply inventory system, reducing costs through efficient management.
- Trained new staff on administrative procedures, fostering a collaborative work environment.
- Analyzed workflows to identify areas for process improvement, increasing overall productivity.
Kitchen Supervisor
An Indian Affair
10.2024 - 04.2025
- Supervised kitchen staff, ensuring adherence to safety and sanitation guidelines.
- Streamlined food preparation processes, enhancing efficiency and reducing waste.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Trained new employees on kitchen operations and best practices for food handling.
- Implemented daily quality control checks to uphold food standards and presentation.
- Developed weekly menus in collaboration with chefs to optimize seasonal ingredients.
CREW MEMBER
McDonalds
06.2022 - 02.2025
- Served food quickly for positive guest experiences.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Organized and restocked supplies to support operations and team productivity.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Interacted pleasantly with guests to deliver quality customer service.
SERVER I
SPICE OF NEPAL
11.2022 - 04.2023
- Provide excellent customer services.
- Advise customer and upsell menu items.
- Make suggestions based on their preferences.
- Arrange table setting.
- Deliver checks and collect payment.
SUPERVISOR
Maple Hotel
04.2019 - 04.2021
- Coordinated employee schedules according to shift changes and availability.
- Monitored employee productivity to provide constructive feedback.
Education
Hospitality Management Services - Commerce
Douglas College
New Westminster06-2024
Bachelor of Arts - Arts
Lyallpur Khalsa College
Jalandhar, India06.2018
Skills
- Customer Services
- Clear Communication
- Professionalism
- Customer focus
- Teamwork and Collaboration
- Upselling
- Problem solving abilities
- Customer service
- Data entry
- Recordkeeping and file management
- Office administration
- Documentation and reporting
Languages
- English
- Hindi
- Punjabi
Timeline
Front Desk Manager
Bayview Seniors community
09.2025 - Current
Kitchen Supervisor
An Indian Affair
10.2024 - 04.2025
Receptionist/Administrator
OCEANA PARC Retirement Living
04.2023 - Current
SERVER I
SPICE OF NEPAL
11.2022 - 04.2023
CREW MEMBER
McDonalds
06.2022 - 02.2025
SUPERVISOR
Maple Hotel
04.2019 - 04.2021
Hospitality Management Services - Commerce
Douglas College
Bachelor of Arts - Arts
Lyallpur Khalsa College