Priyanka Priyanka
Summerside,Canada
Summary
Customer service professional with expertise in issue resolution and customer satisfaction enhancement. Proven communicator focused on team collaboration and results-driven outcomes. Proficient in managing customer interactions and adapting to evolving needs.
Overview
5
5
years of professional experience
Work History
Associate (Customer Service Representative)
walmart
06.2021 - Current
- Offer assistance with product selection and answer customer inquiries.
- Handle complaints or concerns professionally and escalate issues as needed.
- Suggest complementary items or promotions to enhance the customer’s purchase.
- Ensure customers have a positive shopping experience, aiming for satisfaction and loyalty.
Customer Service Representative
circle k
01.2022 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Warehouse Worker
Aldo Group
02.2022 - 07.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
customer service agent Analyst (Customer technical Support Representative)
access research montreal
03.2020 - 04.2021
- Provided technical support to customer and technicians, resolving hardware, software, and network connectivity issues via inbound calls and inbound messages.
- Conduct root cause analysis on incidents and provide recommendations for process improvements.
- Monitor and evaluated network performance to identify and resolve issues, ensuring optimal system availability.
Education
Business sales and marketing - undefined
Herzing college
montreal, QC01.2021
Bachelor of arts - public administration, literature and maths
01.2017
Skills
- Customer Service
- Patience and Empathy
- Observation Skills
- Can lift up to 40lbs
- Customer sales representative
- Child Development Knowledge
- Flexible Scheduling
- Communication Skills: Fluent in English and Hindi
- Transaction Processing
- Cash Handling
- Cleanliness Standards
- Safety Procedures
- Team Collaboration
- Product Knowledge
- Attention to Detail
- Freshness Standards
- Accuracy
- Friendly Attitude
- Attentive Behavior
- Consistency
- Multitasking and organization
- Time management
- Problem-solving
- Customer service
Languages
English
Professional Working
Timeline
Warehouse Worker
Aldo Group
02.2022 - 07.2022
Customer Service Representative
circle k
01.2022 - 01.2024
Associate (Customer Service Representative)
walmart
06.2021 - Current
customer service agent Analyst (Customer technical Support Representative)
access research montreal
03.2020 - 04.2021
Business sales and marketing - undefined
Herzing college