PRIYANKA PRADHABAN
Toronto,Canada
Summary
- 7 years of experience in project management leading end-to-end development and project implementations from inception to project closure, Experience working in a learning and academic environment with instructors.
- Strategically defining the overall business value from the project lifecycle and working with stakeholders to lead digital transformation within strict deadlines and financial targets.
- Hands-on experience in developing and managing enterprise-level projects. Well versed in using MS Excel, & MS Project for business analysis, project tracking and reporting.
- MS in Project Management, applying PMBOK project management methodologies, development lifecycle frameworks and quality assurance including system and user acceptance testing processes for successful execution and completion of projects
Overview
10
10
years of professional experience
Work History
Debt Counseller
Total Credit Recovery
09.2024 - Current
- Perform financial capacity assessment to determine eligibility for debt restructuring programs
- Interview consumers with respect to their financial situation to determine their eligibility for enrollment in hardship programs to assist with debt management.
- Research and evaluate consumer's financial status, credit and ability to repay the liability
- Assist consumers by proposing solutions to address financial objectives such as debt management or consolidation
Store Supervisor
Dollarama
01.2022 - 08.2024
- Led, trained, and managed a team of 9 associates to effectively manage store operations and deliver exceptional customer experiences
- Provided training, coaching, and feedback to associates to ensure the delivery of excellent customer service
- Excelled in a team working environment, fostering collaboration and productivity among team members
- Drove customer engagement and retention, maintaining a happiness index above 96% through collaboration with stakeholders from customer success teams
Project Coordinator
Jothik Technologies
09.2019 - 06.2021
- Provided oversight and day-to-day management for projects, ensuring alignment with project objectives and stakeholder expectations
- Led the planning, implementation, and close-out of projects, defining scope, deliverables, and goals, while making effective decisions regarding resource allocation and risk mitigation
- Monitored project progress and performance, utilizing key performance indicators and reporting protocols to ensure successful outcomes
- Successfully managed Moodle, Canvas, Blackboard and other LMS platforms, enhancing user experience and ensuring system reliability
- Collaborated with the Instructors to complete required online (LMS) course content updates
- Prepared course shells for upcoming programs and maintained course content within the LMS, including summary sections, test banks, context information, video updates, and revisions from changes in textbooks
- Utilized various tools and graphics to enhance course content, including narration and video components, to improve student engagement and learning outcomes
- Transitioned print-based materials to online format, ensuring accessibility and usability for online learners
- Supported the formatting and uploading of reference documents and files, including exams for online proctoring, to facilitate student assessment processes
Project Manager, Digital media
Elsevier
06.2017 - 11.2019
- Conducted strategic Planning/Coordination, and consulted with stakeholders to evaluate technical and financial feasibility
- Developed project plan, prepared and communicated baseline documents including scope, user requirements, estimates, proof of concepts, information architectures, timelines, and functional specifications to editorial teams and developers
- Managed and administered learning management systems (LMS) for both instructor and student resources
- Reported regularly for multimedia production transmittal meetings and communicated tasks, responsibilities, expectations, and business requirements to the project team
- Tracked project for on-time, on-budget, and quality assured delivery, perform advanced levels of analysis, problem solving, research to formulate solutions to complex business needs
- Periodically distribute and update product design and development plans through direct client contact and status memos
- Drafted project reports to identify successful outcomes, insights and future recommendations
Production Editor
SPi Technologies, Wiley
04.2017 - 03.2016
- Led and managed multiple projects from the conceptualstage through to launch
- Built and maintained positive working relationships with authors and book editors, ensuring authors and editors' understanding of the production process and their responsibilities during production
- Managed the project considering budgeting, timelines and quality requirements
- Handled queries from project managers, colleagues and authorsand decide the best possible course of action for the problem
- Communicated and collaborated with writers and graphic designers to develop content schedules, editorial improvements and plan workflows
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events
- Established rapport and engaged with stakeholders to build lasting professional relationships
- Handled all project-related concerns raised and communicated same to designated production contact
Business Support Specialist
Groupon
01.2015 - 02.2016
- Responded to emails from our current and future subscribers, ranging from simple usage questions to unique circumstances that come up with a specific offer
- Resolved customer issues in a timely and consistent manner
- Managed time and productivity to meet daily individual and team ticket targets
- Updated account information to maintain customer records
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
Education
Master of Science - Project Management
Northeastern University
Canada07-2023
Bachelor of Technology - IT
Anna University
India11-2014
Diploma in Human Resource Management -
Polytechnic West
Australia01.2010
Skills
- Project management
- Agile Methodologies
- Reporting & presentation
- Stakeholder Management
- MS Project/Planner
- LMS knowledge
- Assessment tools
- Adaptive Learning
- Content Development
- Curriculum Planning
- Software integration
- Course Management
- Learning Management Systems
Timeline
Debt Counseller
Total Credit Recovery
09.2024 - Current
Store Supervisor
Dollarama
01.2022 - 08.2024
Project Coordinator
Jothik Technologies
09.2019 - 06.2021
Project Manager, Digital media
Elsevier
06.2017 - 11.2019
Production Editor
SPi Technologies, Wiley
04.2017 - 03.2016
Business Support Specialist
Groupon
01.2015 - 02.2016
Master of Science - Project Management
Northeastern University
Bachelor of Technology - IT
Anna University
Diploma in Human Resource Management -
Polytechnic West
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