Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

PRIYANKA POL

Milton

Summary

Results-oriented legal and compliance professional with a proven track record of leading teams, managing global and local client portfolios, and driving operational improvements. Recognized for mentoring talent, resolving complex challenges, and fostering a culture of collaboration and continuous learning. Possessing deep organizational knowledge and a strong foundation in governance, client service, and cross-functional initiatives. Well-prepared to step into a managerial role and contribute to strategic team and business success.

Overview

12
12
years of professional experience

Work History

GEM Supervisor

TMF Canada Inc
01.2024 - Current
  • Led and mentored a team of three, providing regular coaching and performance feedback through weekly one-on-one meetings to support development, accountability, and continuous improvement.
  • Proactively addressed and resolved interpersonal conflicts, fostering open communication and a collaborative team environment.
  • Lead onboarding for local and global clients, leveraging expertise in reviewing and understanding local service agreements, MSAs, and SOWs.
  • Spearheaded key internal initiatives including VP Automation (AGM Resolutions), Email templates repository, and the Central Hub Notebook, streamlining workflows and enhancing operational efficiency.
  • Achieved significant process improvements, reducing drafting time by 40–50% and review time by 30% through automation of AGM resolutions in Viewpoint.
  • Handled high-impact client escalations with professionalism and urgency, maintaining exceptional client satisfaction and earning perfect NPS scores from key clients.
  • Reinforced a culture of continuous learning by leading knowledge-sharing sessions and revitalizing team engagement post-AGM season, resulting in improved collaboration and knowledge retention.
  • Supported cross-functional global projects, contributing to strategic planning, compliance readiness, and enhancements in client experience.


Senior Corporate Legal Secretary

TMF Canada Inc
08.2023 - 01.2024
  • Trained and mentored new hires while managing a full client portfolio, providing performance feedback and ensuring smooth onboarding without compromising service quality or compliance standards.
  • Supported client onboarding, participating in onboarding calls and conducting in-depth reviews of service agreements to ensure alignment with billing accuracy, services listed and client expectations.
  • Initiated and led bi-weekly knowledge-sharing sessions to cultivate a culture of continuous learning and collaboration. Demonstrated early value to encourage participation, resulting in 100% team engagement, the creation of 35+ reference documents, and positive peer feedback highlighting increased confidence and efficiency in managing diverse compliance matters.
  • Optimized document management operations by maintaining and enhancing the use of Viewpoint, ensuring streamlined document storage, retrieval, and compliance with internal protocols.
  • Boosted team efficiency by 20% through the creation and rollout of standardized email templates, reference materials, and procedural checklists—improving consistency and reducing turnaround time.
  • Initiated a quarterly process improvement program, conducting one-on-one feedback sessions that uncovered valuable team insights. Collaborated with management to discuss early findings and planned actionable next steps, laying the groundwork for future productivity enhancements.


Intermediate Corporate Legal Secretary

TMF Canada Inc
01.2022 - 08.2023
  • Developed a training module to streamline onboarding and ensure consistency in compliance processes—still actively used across the team—while managing a full client portfolio.
  • Provided one-on-one training and mentorship to new hires, balancing coaching responsibilities with client deliverables.
  • Reviewed work of peers and junior team members, ensuring accuracy and compliance while maintaining high-quality service for my own clients.
  • Led training sessions on complex topics like UBO registers and co-hosted a Business Academy session to strengthen team-wide compliance knowledge.
  • Collaborated with management on service agreement reviews, identifying billing gaps and ensuring alignment with contracted terms—supporting both client satisfaction and revenue assurance.

Corporate Legal Secretary

TMF Canada Inc
03.2021 - 01.2022
  • Independently managed compliance and entity governance for 40+ local and global clients, ensuring full adherence to statutory requirements under various corporate statutes.
  • Prepared and filed incorporation, registration, dissolution, and business name documents across multiple jurisdictions, demonstrating strong legal acumen and meticulous attention to detail.
  • Efficiently handled diverse client requests, including director changes, share transactions, and corporate filings, while maintaining accurate and up-to-date statutory records.
  • Conducted proactive quarterly audits of corporate records and internal databases, identifying and resolving discrepancies to ensure data integrity and regulatory compliance.
  • Demonstrated initiative and a strong learning mindset by deepening legal knowledge and streamlining internal processes, consistently delivering high-quality work with minimal supervision.

Customer Operations Specialist

Optima Communications International Inc
06.2019 - 02.2021
  • Addressed client complaints and conducted follow-ups for post-issue resolution to ensure their satisfaction.
  • Mentored junior staff members, sharing best practices and fostering a positive work environment.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Analyzed client feedback to identify areas for improvement, leading to more efficient problem-solving techniques.

Customer Service Representative

CIBC
03.2019 - 05.2019
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Founder - Corporate Legal Secretary

Gole & Associates (Legal, Secretarial & Entity Management Services)
08.2016 - 12.2018
  • Founded and scaled a successful corporate secretarial practicing firm, delivering entity management services to 35+ mid-sized private corporations, including limited partnerships and private companies.
  • Recruited, trained, and led a team of four junior legal secretaries, developing delegation, mentorship, and performance management skills to ensure service excellence and team growth.
  • Provided end-to-end entity management services, including incorporations, subsidiary and branch registrations, business licensing, annual filings, and statutory record maintenance under Indian corporate law.
  • Built and maintained strong client relationships, handling escalations, negotiating service fees, and tailoring solutions to diverse business needs—earning long-term client trust and retention.
  • Collaborated with a Chartered Accountant partner to expand service offerings into tax and regulatory compliance, demonstrating cross-functional leadership and strategic partnership development.
  • Managed business development and financial operations, including budgeting, revenue growth, and identifying service gaps—gaining hands-on experience in operational strategy and entrepreneurial decision-making.
  • Successfully transitioned the business upon relocation, negotiating a royalty-based agreement with a partner firm to continue servicing the client portfolio, ensuring continuity and sustained revenue.

Corporate Legal Secretary

KEC International Limited - RPG Group
10.2014 - 03.2016
  • Ensured timely compliance with corporate law by preparing and filing e-forms for parent and subsidiary companies across multiple jurisdictions.
  • Independently managed pre- and post-meeting responsibilities, including drafting resolutions, notices, and agendas; coordinating logistics; and maintaining accurate records—demonstrating strong organizational and time management skills.
  • Took initiative in reviewing and proofreading Annual Reports and legal documents, ensuring accuracy and consistency prior to release, and supported the preparation of documentation for secretarial audits.
  • Demonstrated early leadership potential by taking ownership of key tasks, anticipating team needs, and contributing to process efficiency during high-volume reporting periods.

Corporate Legal Secretary/Corporate Law Clerk - Management Trainee

State Bank of India - General Insurance Company Limited
10.2013 - 03.2014
  • Proofread legal documents and organized Board and Committee files, ensuring accurate maintenance of attendance registers and statutory records in compliance with legal requirements.
  • Managed shareholder inquiries and oversaw share transfer processes, demonstrating strong administrative skills and effective stakeholder communication.
  • Coordinated Board meetings, including agenda preparation, minute-taking, and timely execution of related corporate filings.

Education

Associate's Degree - Legal Studies

Institute of Law Clerks of Ontario
06-2026

Post-Baccalaureate Diploma - Legal & Governance

Governance Professionals of Canada
09-2026

Post-Baccalaureate Diploma - Intellectual Property Rights Management

Narsee Monjee Institute of Management Studies
09.2018

Bachelor of Law - Business Law

University of Mumbai
05.2016

Corporate Secretary - Legal, Secretarial & Business

Institute of Company Secretaries of India
08.2014

Bachelor of Commerce - Accounts & Finance

University of Mumbai
08.2013

Skills

  • Understanding of corporate regulations in Canada
  • Effective team leadership
  • Strategic decision-making
  • Analytical problem-solving
  • Strategic task delegation
  • Effective conflict resolution
  • Mentoring team members
  • Teamwork and collaboration
  • Effective communication
  • Meticulous attention to detail
  • Proficient in managing multiple tasks
  • Team collaboration enhancement
  • Legal document drafting
  • Experienced with MS Office applications
  • Continuous improvement analysis

Languages

English
Hindi

Timeline

GEM Supervisor

TMF Canada Inc
01.2024 - Current

Senior Corporate Legal Secretary

TMF Canada Inc
08.2023 - 01.2024

Intermediate Corporate Legal Secretary

TMF Canada Inc
01.2022 - 08.2023

Corporate Legal Secretary

TMF Canada Inc
03.2021 - 01.2022

Customer Operations Specialist

Optima Communications International Inc
06.2019 - 02.2021

Customer Service Representative

CIBC
03.2019 - 05.2019

Founder - Corporate Legal Secretary

Gole & Associates (Legal, Secretarial & Entity Management Services)
08.2016 - 12.2018

Corporate Legal Secretary

KEC International Limited - RPG Group
10.2014 - 03.2016

Corporate Legal Secretary/Corporate Law Clerk - Management Trainee

State Bank of India - General Insurance Company Limited
10.2013 - 03.2014

Bachelor of Law - Business Law

University of Mumbai

Corporate Secretary - Legal, Secretarial & Business

Institute of Company Secretaries of India

Bachelor of Commerce - Accounts & Finance

University of Mumbai

Associate's Degree - Legal Studies

Institute of Law Clerks of Ontario

Post-Baccalaureate Diploma - Legal & Governance

Governance Professionals of Canada

Post-Baccalaureate Diploma - Intellectual Property Rights Management

Narsee Monjee Institute of Management Studies
PRIYANKA POL