PRIYANKA PATEL
Thompson,Canada
Summary
Highly motivated and committed medical records clerk and customer service manager with proven history of superior performance at individual, team and organizational levels, multi-tasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical back-ground and team-building skills to deadline-driven environment,hard worker with desire to use updated skills in the field to assist with achieving goals and objectives,
Overview
8
8
years of professional experience
Work History
Customer Service Manager
Wal-Mart
08.2023 - 10.2024
- Ensuring associates are adequately trained and up to date on current procedures;
- Overseeing cashiers, filling and switching up cash registers, scheduling cashiers’ breaks, assigning associates to a cashier role when the store is too busy;
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Back-up Head Cashier
Giant Tiger
01.2019 - 01.2022
- Ensures a high level of customer service at the checkouts
- Greets all customers and displays warm demeanor
- Accurately accounts for cash and coupon, lottery, and PC Optimum
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
Medical Records Clerk
Zydus Hospital
05.2016 - 10.2019
- Experience performing clerical and administrative duties including data entry, handling inquiries on the phone/in-person and preparing/processing documentation
- Excellent organizational and time management skills including the ability to handle multiple tasks in pressure situations with strict deadlines
- Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Supported medical staff by providing organized and accurate medical records.
- Responded to patient inquiries to provide information and details of medical records.
Education
Recognized Medical Terminology Course -
Robertson college
Accounting Technician Diploma -
Robertson college
Master of science - Mathematics
Department of Mathematics
Bachelor of science - Mathematics
V. P. Patel college of science
Bachelor of Education -
I.J.Patel B.ed College
Skills
- Verbal communication
- Written communication
- Organizational skills
- Multiple tasking
- Decision-making
- Time management
- Critical thinking
- Sensitive information handling
- Confidentiality
- QuickBooks
- Sage 50 Software
- Information security
Timeline
Customer Service Manager
Wal-Mart
08.2023 - 10.2024
Back-up Head Cashier
Giant Tiger
01.2019 - 01.2022
Medical Records Clerk
Zydus Hospital
05.2016 - 10.2019
Accounting Technician Diploma -
Robertson college
Master of science - Mathematics
Department of Mathematics
Bachelor of science - Mathematics
V. P. Patel college of science
Bachelor of Education -
I.J.Patel B.ed College
Recognized Medical Terminology Course -
Robertson college
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