PRIYANKA NURSING
Scarborough,ON
Summary
Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules.
Overview
16
16
years of professional experience
Work History
Delivery Driver
Uber Eats
01.2024 - Current
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Administrative Assistant
Desjardins - Wealth Management
08.2022 - 04.2024
- Order marketing supplies, forms, prospectuses and office stationery
- Participate in organizing logistics for various events (e.g., team meetings, committees, general meetings, training courses)
- Executed record filing system to improve document organization and management
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Bilingual Information Officer
Gatestone & Co
01.2021 - 08.2022
- Assisted callers' inquiries on federal programs and services
- Provided full and accurate information to callers regarding all aspect of covid-19 health and travel regulation in a timely manner
- Delivered quality information to citizens on Government of Canada programs, services and initiatives, and guide Canadian on how to access them.
Sr Bilingual Client Service, Help
JP Morgan Chase
01.2020 - 08.2020
- Assisted merchants on their daily transaction, batch, and settlement report
- Assisted merchant on processing refunds over phone system and POS machine
- Updated Merchant's business information on their account
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service Representative
Laerdal Medical
04.2018 - 01.2020
- Process customer supplies orders and returns through QAD and Salesforces
- Coordinated with sales teams to resolve discrepancies, resulting in fewer errors and delays
- Provided support to customer service representatives in resolving complex inquiries relating to orders or shipments.
Order Desk Agent
Philips
07.2017 - 02.2018
- Receive and process supplies orders in SAP in accordance with booking and revenue recognition policies
- Implemented quality control measures to reduce the occurrence of discrepancies in orders processed
- Served as subject matter expert for internal queries related to product pricing policies or specific transactions.
Bilingual Customer Service Representative
Capital One
11.2014 - 07.2017
- Updated customer and account information as needed
- Responded to general servicing inquiries from Capital One customers
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
Receptionist/Sales Associate
Spa Evolution, Seneca College
05.2012 - 08.2012
- Identified customer needs and wants, and reacted appropriately
- Processed transactions in a time efficient manner
- Performed Receptionist duties and greeted walk-in customers.
Camp Counsellor
Focus On Youth Toronto
06.2010 - 08.2010
- Coordinated the daily activities of children ages from 5 to 14
- Maintained classroom control
- Taught or assisted with camp programs and encourage camper participation.
Mentor
Newcomer Services for Youth
01.2009 - 06.2010
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice
- Empowered mentees to take responsibility for their learning and development, fostering self-confidence and resilience
- Assisted youth with homework assignments, sports, and fitness, art and literacy.
Education
Certificate -
The Salvation Army
12.2021
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Financial Bank Teller Certificate, YMCA
05.2013
Skills
- Strong customer service delivery to clients and customers
- Able to work independently as well as in team environment
- Experience working in fast-paced call centre environment
- Exceptional organizational and time management skills
- Microsoft Office (Word, Excel, Outlook, PowerPoint, Mix and Office Publisher)
- Bilingual in French and English
Timeline
Delivery Driver
Uber Eats
01.2024 - Current
Administrative Assistant
Desjardins - Wealth Management
08.2022 - 04.2024
Bilingual Information Officer
Gatestone & Co
01.2021 - 08.2022
Sr Bilingual Client Service, Help
JP Morgan Chase
01.2020 - 08.2020
Customer Service Representative
Laerdal Medical
04.2018 - 01.2020
Order Desk Agent
Philips
07.2017 - 02.2018
Bilingual Customer Service Representative
Capital One
11.2014 - 07.2017
Receptionist/Sales Associate
Spa Evolution, Seneca College
05.2012 - 08.2012
Camp Counsellor
Focus On Youth Toronto
06.2010 - 08.2010
Mentor
Newcomer Services for Youth
01.2009 - 06.2010
Certificate -
The Salvation Army
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Financial Bank Teller Certificate, YMCA
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