Priyanka Mishra

• ITIL foundation Certified
• Worked varied hours to meet seasonal and business needs.
• As Netbackup L3 serve highest level of escalation for the Level 1 Command Center and Level 2 operational teams.
• Provide level 3 escalation & on-call support for in house developed software and 3rd party products for a large global distributed environment.
• Proactive health & hygiene tasks to maintain operational stability and compliance for risk & control programs to ensure the production environment is not put at risk.
• Collaborate with engineering teams to test and certify new hardware & software products and engage with clients to understand business demand, needs & support during outage scenarios.
• Weekend project work responsibilities to on-board new backup assets for growth or large programs such as new datacenter build outs.
• Provide expertise on following technologies:

Veritas Netbackup 8.x and 10.x

Storage Array technologies

SAN switches and Fabric OS

Solaris and Linux (Red-hat)

AdvancedDisk with SLP IBM high-end Tape library LTO8

NetBackup Flex Appliance

• Currently a part of basic and advanced flex appliance configuration for Immutable backup setup in the organization.
• Upgrade netbackup domains from 8.2 to 10.2 environment.
• Design/implement/manage Advanced disk for nearlinestorage
• Design/implement/manage MSDP Pools for nearlinestorage.

• Handle Windows/Linux Server Backup and Restore related issues
• Proficient in Commvault installation, configuration, maintenance and disaster recovery
• Backup and restore of Vmware servers
• Commvault installation, configuration issues
• Troubleshooting backup failures on various cloud platforms such as Nutanix, Oracle, Google, and Azure
• Troubleshooting VM backup disk failures, vm consolidation issues, snapshot related issues and restores
• Troubleshooting Hyper-V backups and restores
• Expertise in configuring persistent tunnel between media agent, client and Commserve
• Expertise in configuring backup for a file system and vmware client
• Collaborate with sales teams to identify and execute opportunities for upselling and cross-selling to existing clients
• Collaborate with cross-functional teams to develop and implement backup and recovery strategies that meet the specific needs of clients in the data management industry
• Conduct training sessions for clients on how to effectively use Commvault software and maximize its benefits for their specific needs
• Provide technical expertise and support to clients in implementing and troubleshooting Commvault backup and restore solutions, ensuring optimal performance and data integrity
• Assist clients with troubleshooting and resolving complex technical issues related to Commvault installation, configuration, and maintenance, ensuring their systems are running smoothly and efficiently.

• Upgrade Netbackup domains from 7.x environments to 8.x
• ITIL Foundation certified
• Design/implement/manage Advanced disk for nearline storage
• Design/implement/manage MSDP Pools for nearline storage
• Custom Scripting in Opscenter for custom reporting
• Planned /designed/implemented Replication of backups for offsite DR objectives between datacenters
• Planned /designed/implemented DR solutions that involved remote regional backup to local Datacenters
• Implemented best practices methodologies for VADP VmWare backups
• Manage multiple world-wide Netbackup 7.x and 8.x domains consisting of Netbackup appliance/Linux/Windows master and media servers
• Strongly follow Incident/Change Management procedures designed by customer
• Work extensively on Operating system architecture in order to optimize the backup system
• Capacity Planning for data growth
• Migrate existing 7.x environments (old hardware) to newly architected 7.7 environments
• Storage Lifecycle configuration to duplicate images for long and short term storage
• Configure AIR to address site-to-site replication between domains
• Support OS backups and recovery for AIX, Linux and Windows platform
• Support implementation of Veritas Netbackup upgrades/changes through extensive client interface and actual product rollout
• Providing timely and efficient technical support to ensure customer satisfaction and retention
• Collaborate with cross-functional teams to troubleshoot and resolve complex technical issues
• Conduct training sessions for customers on how to effectively use Veritas Netbackup and troubleshoot common issues
• Collaborate with Product Development team to provide feedback and suggestions for improving the Netbackup software based on customer feedback and market trends
• Collaborate with product management team to provide feedback and insights on customer needs and pain points, and contribute to the development of new features and enhancements for Veritas Netbackup
• Develop and maintain knowledge base articles and documentation for common technical issues, troubleshooting steps, and best practices to improve efficiency and accuracy of customer support
• Collaborate with cross-functional teams to develop and conduct training programs for new technical support engineers on the proper use of Veritas Netbackup and troubleshooting techniques.

• Handle Windows/Linux Server Backup and Restore related issues
• Proficient in Netbackup installation, configuration, maintenance and disaster recovery
• Backup and restore of Vmware servers
• Netbackup installation, configuration issues
• Tape library, storage (OST, Basic/Advanced disk) related issues
• Netbackup Catalog backup/recovery
• Troubleshoot other Netbackup core issues like SLP, Accelerator
• Data protection and backup recovery solutions familiarity such as using virtual tape, disk to disk to tape, data replication and recovery solutions
• Experienced with Configuration of Media and Master Servers, Hardware and Software troubleshooting and new device configuration
• Proficient in Netbackup tuning to increase performance as well as disaster discovery
• Strong experience on NetBackup command line usage
• Expertise with NetBackup upgrades and configuration
• Experienced in configuring devices, tape drives, disk pools and SLPs
• Performance tuning and troubleshooting and system related log analysis from OS, Software (VERITAS NetBackup) and Hardware perspective
• Expertise in Managing Backup policies, storage pools for daily, weekly and monthly backups
• Provide strategic recommendations to improve business processes and operations based on industry best practices and market trends
• Implement automation tools and scripts to optimize backup and restore processes, reducing manual effort and improving efficiency
• Identify and implement innovative backup and restore solutions to optimize efficiency and reduce costs
• Collaborate with clients to understand their business requirements and provide innovative solutions using NetBackup technology
• Collaborate with cross-functional teams to identify and address backup and restore issues, ensuring seamless integration with other systems and applications
• Collaborate with cross-functional teams to develop and implement comprehensive data protection strategies and solutions
• Participate in workshops and training sessions to enhance knowledge and skills in NetBackup technology and related tools.

• Handle Windows/Linux Server Backup and Restore related issues
• Proficient in Netbackup installation, configuration, maintenance and disaster recovery
• Backup and restore of Vmware servers
• Netbackup installation, configuration issues
• Tape library, storage (OST, Basic/Advanced disk) related issues
• Netbackup Catalog backup/recovery
• Troubleshoot other Netbackup core issues like SLP, Accelerator
• Data protection and backup recovery solutions familiarity such as using virtual tape, disk to disk to tape, data replication and recovery solutions
• Experienced with Configuration of Media and Master Servers, Hardware and Software troubleshooting and new device configuration
• Proficient in Netbackup tuning to increase performance as well as disaster discovery
• Strong experience on NetBackup command line usage
• Expertise with NetBackup upgrades and configuration
• Experienced in configuring devices, tape drives, disk pools and SLPs
• Performance tuning and troubleshooting and system related log analysis from OS, Software (VERITAS NetBackup) and Hardware perspective
• Expertise in Managing Backup policies, storage pools for daily, weekly and monthly backups
• Identify and assess risks and opportunities in the market and industry trends to provide strategic recommendations to the company
• Identify and implement backup and restore optimization opportunities to improve overall system performance and efficiency
• Collaborate with cross-functional teams to develop and implement data protection and backup recovery solutions that align with business objectives and ensure data integrity and security
• Analyze and monitor backup job logs and resolve any issues or errors encountered during backup and restore processes
• Provide expert guidance and support in the implementation of disaster recovery plans and procedures for critical systems and applications, ensuring minimal disruption and maximum data protection in the event of a disaster
• Provide training and knowledge transfer to junior analysts and team members on Netbackup installation, configuration, and troubleshooting procedures
• Develop and deliver training programs for employees on backup and restore processes, including best practices and troubleshooting techniques.

• Identify potential areas for cost savings and process improvement
• Conduct research and analysis on industry trends and competitors to provide insights and recommendations for business growth and development
• Analyze financial data and generate reports to assist in decision-making process
• Assist with the implementation of new projects and initiatives to improve efficiency and productivity
• Assist in the development and implementation of new cost-saving initiatives
• Develop and maintain relationships with clients to identify their needs and provide appropriate solutions
• Collaborate with cross-functional teams to gather data and insights for analysis.