Priyanka Khadka

1. Enhancing customers satisfaction by addressing and resolving complex issues promptly and professionally.

2. Streamlined support process for increased efficiency

3.Assisting customers with product information with calls, live chats and emails and directing leads to mortgage specialist according to their credit standards.

4. Developing strong relationship with clients.

5. Collaborated with cross-functional teams to address customer concerns and improve overall service quality.

1. Communicated and Co-ordinate with customers in regard to regular trade and strengthening relationship with existing and new customers

2. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

3. Assisted customers in navigating company website and placing online orders, improving overall user experience.

4. Developed strong product knowledge to provide informed recommendations based on individual customer needs.

5. Exceeded performance metrics consistently, earning recognition as a top performer within the team.