PRIYANKA KAUL
Mississauga,ON
Summary
Dynamic sales consultant with a proven track record at Hair Club For Men And Women, enhancing client relationships and driving a 20% increase in sales revenue. Proficient in CRM and skilled in objection handling, I excel in delivering tailored solutions and fostering long-term client loyalty through exceptional service and effective communication.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sales Consultant
Hair Club For Men And Women
Mississauga, ON, Canada
03.2024 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase
- Used consultative sales techniques to understand customer needs and recommend relevant products and services like Surgical and non-surgical approach
- Utilize technology for maximizing time efficiency
- Use of Connect software to manage client data and notes
- Priorities the workload and delegate when needed
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service
- Followed up with existing customers to provide additional support and address concerns
- Generated increased sales revenue through effective lead generation, referrals and follow-up efforts
- Responded to telephone and in-person requests for information
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement
- Increased sales revenue by 20 % in last year
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Maximized customer retention by resolving issues quickly
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Negotiated prices, terms of sales and service agreements
- Informed customers of promotions to increase sales productivity and volume
- Recorded accurate and efficient records in customer database
Self Development and Maternity Leave
Self
Mississauga, ON, Canada
03.2021 - 03.2024
- Self development and education: CSC course from march 2021 to Dec 2021
- Maternity and child care leave from Jan 2022- March 2024
New Business Consultant
Hair Club For Men And Women
Mississauga, ON, Canada
07.2016 - 03.2021
- Mentored sales team, sharing best practices and fostering professional development within the team
- Participated in training programs to enhance product knowledge and customer service skills
- Addressed customer inquiries to ensure satisfaction and foster positive service experience
- Established long-lasting relationships with clients, maintaining open communication channels for ongoing support and collaboration
- Delivered exceptional client satisfaction by providing tailored solutions that addressed specific pain points
- Managed multiple projects simultaneously while consistently meeting deadlines and exceeding client expectations
- Enhanced company's market presence through networking, attending conferences, and participating in industry events
- Created a supportive environment that encouraged innovation among team members leading to the generation of new ideas implemented successfully into client projects
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Engaged with customers to build rapport and loyalty
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
Tricologist and Clinic Manager
RichFeel Trichology Center
Mumbai, India
03.2013 - 06.2015
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved
- Primary contact for all patients
- Educating Patients on the treatment plan
- Patient follow up and change in the recommendation as needed
- Hired, trained and supervised employees to maintain team of high performers
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals
- Created and implemented policies to improve operational efficiency and patient care quality
- Conducted frequent clinic walk-throughs to maintain safe work environment
- Enhanced team performance by providing regular training and professional development opportunities
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency
- Reduced wait times for appointments by streamlining front office processes, enhancing overall patient satisfaction levels
- Implemented innovative marketing strategies, increasing patient awareness and attracting new clients to the clinic
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out
- Analyzed and reported patient data to identify areas of improvement and facilitate decision-making
- Preparing patients documents for Cosmetic procedures and post surgical care management
Medical Office Administrative Assistant
ARC REHABILITATION
India, India
02.2012 - 03.2013
- Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting patients, and data entry
- Assisted in training new staff members on office procedures, ensuring consistent quality of services provided
- Handled sensitive patient information with utmost discretion, adhering to clinic guidelines at all times
- Maintained a clean, organized reception area for a welcoming environment for patients and visitors
- Supported clinic operations by ordering necessary supplies, managing inventory levels, and coordinating maintenance requests when needed
- Provided exceptional customer service, addressing patient concerns promptly and professionally
- Coordinated referral processes for specialist consultations or diagnostic tests requested by physicians
- Carried out front office duties utilizing data entry skills in framework of medical database
- Reduced wait times by effectively managing walk-in appointments alongside scheduled visits
- Assisted with billing procedures to ensure accurate invoicing and prompt payment from patients and insurance companies
- Improved patient satisfaction by efficiently managing appointment scheduling and handling phone inquiries
- Updated patient information and insurance details for accurate electronic medical records
- Received, recorded and filed medical payments by check, cash, and credit card
- Registered patients and completed associated paperwork for accurate records
- Performed various administrative tasks by filing, copying and faxing documents
Maternity Leave
Child Care
Mumbai, India
01.2011 - 02.2012
Homeopathic Consultant
Nash Homeopathy and Health and Wellness
Mumbai, India
03.2009 - 02.2011
- Increased clinic revenue through expertly tailored marketing initiatives that highlighted the benefits of homeopathic consultations for potential clients
- Proper history taking and checking vitals to initiate the treatment
- Homeopathic prescriptions based on holistic approach
- Ordering blood work and collaborating with pathology lab's
- Improved patient outcomes by designing personalized homeopathic treatment plans based on clients' individual needs
- Collaborated closely with office staff to manage daily administrative tasks, including appointment scheduling, billing procedures, and inventory management for optimal clinic performance
- Provided compassionate emotional support alongside physical treatments, promoting holistic healing for patients dealing with chronic conditions or acute illnesses
Certified Physicians Assistant
Criti Care Multi Specialty Hospital
Mumbai, India
10.2008 - 03.2009
- Managed urgent medical situations calmly, quickly evaluating symptoms and implementing appropriate interventions
- Developed individualized treatment plans, taking into account each patient's unique needs and preferences
- Maintain work area and patients room clean and sterilized condition
- Assisted Physicians in OPD and ICU department
- Helped document the prescriptions and medical records
- Educating families on correct administration of the medicines and procedures
- Collaborated with medical team for patient care management and discharge procedures
Education
CSC CANADIAN SECURITY COURSE CERTIFICATE - SECURITIES AND BONDS
CSI
Toronto, ON12.2021
Associate of Applied Science - Trichology
RICHFEEL AND WMTA
Mumbai03.2015
Bachelor of Science - Homeopathy
LMF Medical College
Pune11.2008
Skills
- Prioritization and scheduling
- Customer relations
- Customer service
- Contract negotiation and closing tactics
- Prospect qualification
- Referral generation
- Closing techniques
- Product and service sales
- Objection handling
- CRM proficiency
- Client relationship management
Languages
English
Full Professional
Hindi
Full Professional
Certification
- Trichology, WMTA, Lifetime
- CSC Training, Yet to be licensed
Accomplishments
- Consistently achieving monthly targets for last 6 months, with improved referral scheme and working on pipeline.
Timeline
Sales Consultant
Hair Club For Men And Women
03.2024 - Current
Self Development and Maternity Leave
Self
03.2021 - 03.2024
New Business Consultant
Hair Club For Men And Women
07.2016 - 03.2021
Tricologist and Clinic Manager
RichFeel Trichology Center
03.2013 - 06.2015
Medical Office Administrative Assistant
ARC REHABILITATION
02.2012 - 03.2013
Maternity Leave
Child Care
01.2011 - 02.2012
Homeopathic Consultant
Nash Homeopathy and Health and Wellness
03.2009 - 02.2011
Certified Physicians Assistant
Criti Care Multi Specialty Hospital
10.2008 - 03.2009
CSC CANADIAN SECURITY COURSE CERTIFICATE - SECURITIES AND BONDS
CSI
Associate of Applied Science - Trichology
RICHFEEL AND WMTA
Bachelor of Science - Homeopathy
LMF Medical College