Priyanka Sharma
Kitchener,Ontario
Summary
Results-driven strategic marketing professional with six years of experience in marketing & communications with a proven track record in coordinating successful marketing campaigns. Seeking a challenging role to leverage skills to drive brand growth and achieve organizational objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Sales Associate
Santa Ville
10.2022 - 01.2023
- Developed and assisted 500+ customers.
- Identified customer needs to enhance customer experiences and boost sales.
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
- Generated new sales leads and achieved monthly sales goals.
- Trained, coached, and mentored new sales associates for maximum performance
Customer Service Representative
Intelcom
11.2021 - 09.2022
- Assisting with customer inquiries and complaints.
- Worked with team members to resolve customer complaints.
- Provided customer service by efficiently resolving issues and responding to inquiries.
- Managed over 50+ customer calls per day.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Social Media Manager
Saregama
01.2019 - 08.2021
- Increased customer engagement through website and social media platforms - YouTube, Facebook, Instagram and Twitter.
- Optimized channels by keeping information and visuals up-to- date and adjusting for SEO
- Responsible for channel monetization and content ownership
- Monitor channel analytics and communications with cross- functional teams
- Analyze YouTube Studio analytics and identify trends over time
- Assisted with copyright and infringement conflicts
- Developed channel marketing strategy and implemented paid and organic search tactics
- Managed six YouTube, Facebook and Instagram pages efficiently
- Achieved 120% of targeted revenue during pandemic.
Senior Production & Social Media Coordinator
Paperboat Animation Studios
09.2018 - 01.2019
- Managed department calendar for five 3D and seven 2D projects.
- Handled communication strategies, including verbal and written.
- Collaborated with creatives department HOD for scope of work and maintaining schedules.
- Resolved technical issues during reviews and approvals.
- Ensured time delivery of 100% of projects on estimated deadlines.
- Assisted with eCommerce websites for company.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Trained new production staff members on safe and efficient production procedures and proper operations.
Media and Event Production Coordinator
Maya Digital Studios
12.2016 - 09.2018
- Coordinating with internal teams, clients, and vendors for projects.
- Publishing and maintaining timelines for projects.
- Planning for live shoots and voice-overs for ads.
Creating content for social media accounts. - Coordinating marketing and promotional material in support of events and campaigns.
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays.
- Delivered 90% project within given timeline.
- Managed administrative logistics of events planning, event booking, and event promotions.
Education
Strategic Marketing & Communications -
Conestoga College
Kitchener, ON08.2023
Bachelor in Commerce -
University of Mumbai
Mumbai10.2016
Skills
- MS Office Suite
- Adobe Creative Suite
- WordPress
- Mailchimp
- Content Management System
- Monetization
- Google Analytics
- Project Management
- Google AdWords
- Strategic Planning
- Team building
- Conflict Resolution
Certification
- Jan 2023 - YouTube Music Rights Management
- Jan 2023 - YouTube Asset Monetization
- Jan 2023 - YouTube Content Ownership
- Feb 2021 - Fundamentals of Digital Marketing
Accomplishments
- Honored with Employee of the quarter award for achieving 120% of revenue on YouTube for the year 2020 on Saregama Music channel.
- Led a cross-functional team to launch a targeted social media campaign that generated 5000 thousand new followers and increased website traffic by 10% in 3 weeks.
- Assisted in successful planning and execution of a high-profile industry event, attracting 35% more attendees and generating 50% higher engagement compared to the previous year.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Sales Associate
Santa Ville
10.2022 - 01.2023
Customer Service Representative
Intelcom
11.2021 - 09.2022
Social Media Manager
Saregama
01.2019 - 08.2021
Senior Production & Social Media Coordinator
Paperboat Animation Studios
09.2018 - 01.2019
Media and Event Production Coordinator
Maya Digital Studios
12.2016 - 09.2018
Strategic Marketing & Communications -
Conestoga College
Bachelor in Commerce -
University of Mumbai
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