Summary
Overview
Work History
Education
Skills
Timeline
Generic

Priyanka dua

Brampton,Ontario

Summary

Enthusiastic, dedicated, a quick learner with ability to prioritize and multi-task effectively. ∙ Proficient in MS – office (Word, excel, PowerPoint etc.). ∙ Ability to work under high pressure. ∙ Maintain exceptional standards of customer services as per company's requirement. ∙ Innovative, motivated and self-driven and able to lift heavy load. ∙ Ability to work as an individual or in a team. ∙ Ability to make quick decisions while using precise judgment. ∙ Reliable, hardworking, detail oriented, versatile. ∙ Excellent oral and written communication. ∙ excellent problem solving skills.

Overview

2
2
years of professional experience

Work History

Warehouse Associate(layup Associate Q4)

TJX
Brampton, ON
10.2021 - Current
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Used coordination and planning skills to achieve results according to schedule.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Developed team communications and information for meetings.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Worked flexible hours; night, weekend, and holiday shifts.

Customer Service Representative

life labs
Brampton, ON
01.2021 - 09.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Recommended products to customers, thoroughly explaining details.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Provided information regarding charge accounts and loyalty programs.
  • Answered constant flow of customer calls with minimal wait times.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Responded to customer requests for products, services and company information.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Surpassed sales goals through implementation of effective marketing strategies.
  • Provided ongoing guest service.
  • Sought ways to improve processes and services provided.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Trained staff on operating procedures and company services.

Health and Safety Consultant

Ig, fibre
Brampton, ON
01.2021 - 05.2021
  • Improved worker knowledge with right-to-know programs covering hazardous substances found in each workplace
  • Protected workers from hazardous work conditions by recommending changes to methods, processes and materials used in different environments
  • Instituted new controls and remedial measures for existing systems in collaboration with engineers, successfully controlling hazardous working conditions
  • Enhanced overall safety through improved training programs and safety equipment
  • Suspended activities at worksites with direct negative impact on worker health and safety
  • Verified workplace compliance with safety standards and government regulations based on detailed inspections
  • Verified compliance of workplace environments, equipment, and practices with mandated safety standards.

Security Concierge

HST security toronto
, ON
02.2020 - 11.2020
  • Protected building users by screening vehicles, staff and visitors
  • Secured building entrances and exits, manning security stations and preventing unauthorized access
  • Kept security and facility managers updated on security activities and incidents with thorough daily reports
  • Kept all areas clean, organized and in line with company professional standards
  • Boosted efficiency by keeping work areas clean, tidy, and free of debris
  • Monitored multiple building and grounds areas with CCTV feeds
  • Monitored and authorized entrance and departure of employees and visitors to guard against theft and maintain security of premises.

Quality analyst

Gracious living
Brampton, Ontario
09.2019 - 12.2019
  • Fostered timely resolution of QC investigations related to deviations, test failures, or acceptance criteria issues
  • Applied regulatory compliance knowledge and quality expertise to implement process improvements
  • Verified compliance with internal inspection readiness programs.

Education

General business

Northern college

Skills

  • Warehouse asset oversight
  • Associate of the Quarter Award
  • Warehouse processes
  • Courteous with Strong Service Mindset
  • Building Customer Trust and Loyalty
  • Responding to Difficult Customers
  • Issue and Complaint Resolution
  • Multitasking and Prioritization
  • Efficient and Detail-Oriented
  • Data Entry and Maintenance
  • Creative Problem Solving
  • Time Management

Timeline

Warehouse Associate(layup Associate Q4)

TJX
10.2021 - Current

Customer Service Representative

life labs
01.2021 - 09.2021

Health and Safety Consultant

Ig, fibre
01.2021 - 05.2021

Security Concierge

HST security toronto
02.2020 - 11.2020

Quality analyst

Gracious living
09.2019 - 12.2019

General business

Northern college

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Priyanka dua