Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Priyanka Dave

Regina,SK

Summary

• Over 4 years of experience in customer service within the healthcare

sector, proficient in handling client inquiries, managing sensitive

information, and ensuring compliance with regulations.
• Proven ability to effectively communicate complex policies and

procedures to clients with varying language abilities or other barriers,

maintaining a patient, empathetic approach.
• Skilled in utilizing strong interpersonal skills to establish and maintain

effective working relationships with clients, colleagues, and

stakeholders, contributing to a positive team environment.
• Strong problem-solving skills, coupled with a commitment to

confidentiality and professionalism,ensuring client satisfaction even in

challenging situations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Store Admin

PATEL MEDICAL STORES, INDIA
07.2017 - 04.2022

Actively listened to clients, acknowledged concerns, and provided clear, concise explanations
to resolve inquiries and ensure understanding.
• Efficiently managed client communications via phone, email, and in-person interactions, adapting
communication style to accommodate diverse needs and barriers.
• Utilized electronic databases to compile and retrieve data accurately, ensuring compliance
with regulations and maintaining confidentiality.
• Processed prescriptions and ensured accurate dispensing of medications, adhering to legal
and regulatory guidelines.
• Counseled patients on medication usage, potential side effects, and drug interactions, providing
comprehensive pharmaceutical care.
• Conducted inventory management, including ordering, stocking, and managing pharmaceutical
supplies to ensure availability and compliance with storage regulations. Also processed
payments and managed financial transactions

Education

GED -

Gujarat University
India
06.2008

Skills

  • Creative Writing
  • Character Development
  • Story Development
  • Visual storytelling
  • Proficient in verbal and written English communication
  • active listening, clear explanations, and empathy
  • Time management
  • Teamwork, problem-solving, documentation, engaging presentation,
    quick learner, self-motivated
  • Windows Operating System
  • Microsoft Office 2016, MS Office 365
  • Outlook
  • MS Edge, IE, Firefox, Chrome
  • Google Meets, Microsoft Teams, Webex

Languages

English
Professional Working

Certification

DIGITAL LITERACY COURSE (COMPUTER COURSE WITH MODERN TECHNOLOGY)
At Regina Immigrant Women Centre August 2023 - October 2023 | Regina,SK, Canada

Timeline

Store Admin

PATEL MEDICAL STORES, INDIA
07.2017 - 04.2022

GED -

Gujarat University
Priyanka Dave