• Over 4 years of experience in customer service within the healthcare
sector, proficient in handling client inquiries, managing sensitive
information, and ensuring compliance with regulations.
• Proven ability to effectively communicate complex policies and
procedures to clients with varying language abilities or other barriers,
maintaining a patient, empathetic approach.
• Skilled in utilizing strong interpersonal skills to establish and maintain
effective working relationships with clients, colleagues, and
stakeholders, contributing to a positive team environment.
• Strong problem-solving skills, coupled with a commitment to
confidentiality and professionalism,ensuring client satisfaction even in
challenging situations.
Actively listened to clients, acknowledged concerns, and provided clear, concise explanations
to resolve inquiries and ensure understanding.
• Efficiently managed client communications via phone, email, and in-person interactions, adapting
communication style to accommodate diverse needs and barriers.
• Utilized electronic databases to compile and retrieve data accurately, ensuring compliance
with regulations and maintaining confidentiality.
• Processed prescriptions and ensured accurate dispensing of medications, adhering to legal
and regulatory guidelines.
• Counseled patients on medication usage, potential side effects, and drug interactions, providing
comprehensive pharmaceutical care.
• Conducted inventory management, including ordering, stocking, and managing pharmaceutical
supplies to ensure availability and compliance with storage regulations. Also processed
payments and managed financial transactions
DIGITAL LITERACY COURSE (COMPUTER COURSE WITH MODERN TECHNOLOGY)
At Regina Immigrant Women Centre August 2023 - October 2023 | Regina,SK, Canada