PRIYANKA CHAUDHARI
Borivali ,Mumbai
Summary
Over 10+ years of rich experience in Customer Care Management with varied exposure from Banking, Finance, Security domains. Looking for a career in an Organization which provides me opportunity to enhance & upgrade my potential thereby giving me sustained professional & personal growth. Responsible and dependable Customer Coordination with 5 years' experience. Highly skilled in performing office support duties such as providing information to the public, receiving payments, documents and addressing customer complaints. Hands on experience in ensuring that appropriate changes are made to resolve customers' issue and referring unresolved customer grievances to designated departments for further investigation. Areas of expertise include. - Customer relationship management - MS Word, Excel, PowerPoint - Customer account
Overview
13
13
years of professional experience
Work History
POST OFFICE CLERK
Shoppers Drug Mart (Authorized Dealer)
Edmonton, Canada
09.2022 - 06.2025
- Sold postal products and services to business community and public.
- Maintained pleasant public relations with customers through general familiarity with postal laws, regulations and procedures.
- Sorted incoming and outgoing mail by hand or electronic mail-sorting and scanning devices.
- Verified accuracy of data entered into computer system related to mailing activities.
- Processed payments and handled cash using point of sale (POS) computer system.
- Entered data in spreadsheet for key accounts.
- Prepared report every day and paper work.
- Answered customer questions concerning services provided by the Post Office.
- Addressed customer service issues in a timely manner while demonstrating excellent customer service skills.
- Monitored shipments from start to finish ensuring timely delivery.
- Assisted in stocking shelves with supplies needed for operations.
SALES COORDINATOR
Roha Dyechem Pvt Ltd
Mumbai, India
07.2019 - 06.2022
- Responsible for Pending Payment follow up with customer
- Verifying Sales Tax invoices and send it to the customer
- Making sales and outstanding MIS report for monthly, weekly and yearly basis
- Processing sales order and follow up with factory people for dispatch status
- Coordination with Customer on daily basis via mail and phone
- Make Quotation with supporting documents in SAP
- Coordination with internal department like accounts, logistics, sales, R & D Lab for sample
- Vendor code creation for new customer in system
- Responsible for Order Entry in SAP system as per PO
- Responsible to Prepare Sample Memo and send to customer as per requirement
- Handling International Country (Bangladesh, USA, Thailand Singapore Etc.) regarding order dispatch and send material shipment update to customer
- Manage office documentation and admin work
- Performs office tasks including maintaining records, ordering supplies, etc
- Performs other Office related duties as assigned.
COMMERCIAL SALES COORDINATOR
Newtronic Lifecare Equipment Pvt Ltd
Mumbai, India
06.2016 - 07.2019
- Proficiency in maintain documents and record
- Pending Payment follow up with customer
- Verifying Sales Tax invoices and send it to the customer
- Follow up and updating taxation document like C-Form, H-Form and I-form via mail time to time
- Making sales and outstanding MIS report for monthly, weekly and yearly basis
- Processing sales order and follow up with factory people for dispatch status
- Coordination with Customer on daily basis via mail and phone
- Make Quotation with supporting documents in ERP System
- Coordination with internal department like accounts, logistics, sales, daily basis
- Coordination with service department for installation status
- Vendor code creation for new customer in system
SALES CO-ORDINATOR
VOV International Pvt ltd
Mumbai, India
03.2016 - 05.2016
- Reporting to - National Sales Manager
- Making Daily Sales report
- Daily coordination with sales officer for call closed
- Making sales officer salary and expense
- Making regular follow up with distributor
- To maintain distributor data and payment detail
- Make purchase order in company software and take follow up with factory for dispatch detail
- Represent weekly and monthly MIS report to manager and M.D
IT - COORDINATOR
Zicom Electronic Security Systems Ltd
Mumbai, India
08.2015 - 02.2016
- Reporting to -, Handling Sim Cards records from the different service provider
- Coordinating with engineer for connectivity issue related on project site
- To align engineer on the site and take schedule from engineer on daily basis
- Presenting weekly MIS reports
- To maintain all engineer and vendor data and payment detail
- Coordinating with company employee for it related issue in computer or laptop and align engineer for them
- To maintain billing records for asset and other it assessment.
CUSTOMER CARE EXECUTIVE
Zicom Electronic Security Systems Ltd
Mumbai, India
03.2012 - 07.2015
- Resolved billing issues and disputes through effective problem solving techniques.
- Maintained up-to-date knowledge of product lines, pricing plans, warranties.
- Processed orders, returns, exchanges, and refunds efficiently according to company policies.
- Maintained accurate records of customer interactions and transactions in CRM system.
Education
BACHELOR - COMPUTER SCIENCE
North Maharashtra University
India01.2009
HIGHER SECONDARY -
01.2004
SSC -
01.2002
Skills
- ERP software
- Oracle
- SAP
- Sales and marketing
- Customer service
- Accounting software
- Multitasking
- Excel
- Clerical support
- Ability to learn new technology
- Pending Payment follow up
- Verifying Sales Tax invoices
- Updating taxation documents
- Making sales and outstanding MIS report
- Processing sales order
- Coordination with Customer
- Make Quotation
- Coordination with internal & Service department
- Vendor code creation
Timeline
POST OFFICE CLERK
Shoppers Drug Mart (Authorized Dealer)
09.2022 - 06.2025
SALES COORDINATOR
Roha Dyechem Pvt Ltd
07.2019 - 06.2022
COMMERCIAL SALES COORDINATOR
Newtronic Lifecare Equipment Pvt Ltd
06.2016 - 07.2019
SALES CO-ORDINATOR
VOV International Pvt ltd
03.2016 - 05.2016
IT - COORDINATOR
Zicom Electronic Security Systems Ltd
08.2015 - 02.2016
CUSTOMER CARE EXECUTIVE
Zicom Electronic Security Systems Ltd
03.2012 - 07.2015
BACHELOR - COMPUTER SCIENCE
North Maharashtra University
HIGHER SECONDARY -
SSC -
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