PRIYANKA CHATTERJEE
Mississauga,Canada
Summary
Dynamic professional with over 12 years of expertise in workforce management, strategic planning, business consulting, and program management, dedicated to enhancing employee satisfaction and driving revenue growth through optimal resource deployment. Results-oriented operations manager skilled in process improvement, resource optimization, and profit maximization, leveraging critical thinking and exceptional organizational abilities. Proven success in collaborating with key stakeholders to resolve staffing conflicts and conducting gap analyses to inform recruitment strategies. Adept at designing and implementing cross-functional strategic programs while maintaining composure under pressure, consistently delivering excellence and establishing best practices aligned with business objectives.
Overview
10
10
years of professional experience
Work History
Manager Resource Management, Advisory
BDO
08.2023 - Current
- Act as point of contact for resource oversight, conflict resolution, and development of solutions in support of business goals
- Work with Project Managers and Partners to identify appropriate resource requirements
- The ability to understand resource requirements and allocate capabilities accordingly
- Proactively seeks out resources and capabilities based on initiatives in the pipeline
- Works with partners to ensure resources are leveraged in a profitable manner
- Liaises with people managers and project teams to understand resource performance to help inform future resource placements
- Identify opportunities where underutilized resources can be leveraged in other areas based on the resource’s skills
- Identify skills gaps within resources and make recommendations for training and development to meet the needs of the service lines
- Ensure resource skills database is maintained
- Identify need for talent and works with Human Resources to recruit accordingly when needed
- Identify potential resourcing or process issues and present to leadership resolutions to such issues where applicable
Sr Manager Resource Operations Management
CSG
06.2022 - 04.2023
- Responsible for the RMG and Talent Management function, which includes talent planning, recruiting, bench management, and maintaining a healthy Supply chain model aligning to the business demand.
- Develop and implement workforce strategies for scheduling and allocating resource for Enterprise Level programs.
- Lead a team of WFM consultants to track forecasting, scheduling, capacity planning across various project to ensure targets are being met.
- Provide project leadership, assemble cross functional teams, define roles and work direction, and provide regular feedback
- Support solution design reviews, providing input in terms of team size, structure, on/offshore ratio, capacity, risks
- Maintain and manage relationships with partner organizations and contract agencies to ensure all options to augment staffing are understood to support discussions with sales and regional management teams regarding potential capacity and resulting costs where appropriate.
- Contribute and collaborate with discipline leads and stakeholders to share knowledge/best practices
- Monitored project financials/profit margin and identified at-risk projects by utilizing initial project pricing current staffing and forecasted hours.
- Expertise in staff management and career development
- Demonstrated critical thinking and analytical abilities: Generated and maintained all workforce management reports and analytics including utilization and demand / supply gaps, by providing insights into performance, operational efficiency, and customer satisfaction.
- Provide data input for workforce strategy, maintain resource forecasts and monitor implementation of the departmental workforce strategy Regularly pulling, reviewing, and analyzing sales and utilization data for trends, reviewing with leadership and recommendation solutions
- Responsible for all non-billable tracking, utilization management, regional resource dashboard, recruitment tracking, and daily/ weekly/ monthly status updates.
Resource Management Consultant
Thomson Reuters
01.2021 - 06.2022
- Functioned as SPOC for all North American resourcing needs for multiple clients and business partners.
- Involved in regular meetings with Business Unit Sales Leaders and Business Unit Consulting Leaders to discuss sales pipeline and consultant utilization to make strategic decisions on staffing both pre-sale and post-sale projects
- Collaborate with project managers to understand project resource demands and assist in schedule development Engaged in developing plans and reviewing all hiring based on internal resource availability, planned releases, and monitored progress till resourcing completion based on budgeted numbers Maintaining the metrics and reports around the allocation of resource allocation
- Provide data input for workforce strategy, maintain resource forecasts and monitor implementation of the departmental workforce strategy
- Support the performance and counselling process within the business, including management of high and low performers Works with staff managers and Human Resources (HR) to manage personnel and staffing issues.
Delivery Resource Manager
Salesforce
05.2016 - 06.2020
- Involved in managing and staffing internal and 3rd party contractors for delivering Salesforce cloud solutions for various partners, customers, and internal teams.
- Review financial results and prepare a resourcing dashboard on supply/demand analysis as part of periodic reporting to provide business insights and show variances to leadership and project management team about staff utilization (actual and forecasted), the pipeline of engagements and track key business metrics against the annual operation plan.
- Lead and coach a professional services resource management team within a structured framework for career development. understand issues and determine what, if any, next steps need to be taken
- Acquire knowledge of technical skills and experience levels of resources, focus on staff development needs and professional aspirations, and apply this knowledge in creative resourcing decisions for team success.
- Highly proficient with Salesforce CRM applications, ability to analyze data & perform data analytics.
- Serve as point of contact for global programs i.e. identifying and recommending training/enablement programs for the bench/Free pool resources.
- Prioritize and track a complex portfolio of initiatives as well as drive outstanding project execution
Education
Human Resource Management
UNIVERSITY OF TORONTO
01.2020
Bachelor of Arts - undefined
DELHI UNIVERSITY
01.2009
Skills
- Workforce Optimization
- Utilization Management
- Performance Management
- Continuous Improvement
- Succession Planning
- Process Improvement
- Strategy Planning
- Forecasting
- Change Management
- Project Management
Timeline
Manager Resource Management, Advisory
BDO
08.2023 - Current
Sr Manager Resource Operations Management
CSG
06.2022 - 04.2023
Resource Management Consultant
Thomson Reuters
01.2021 - 06.2022
Delivery Resource Manager
Salesforce
05.2016 - 06.2020
Bachelor of Arts - undefined
DELHI UNIVERSITY
Human Resource Management
UNIVERSITY OF TORONTO